Facilities Coordinator

JLL; Quezon; On-site; PHP 420,000 - 720,000; Full time

Job summary

JLL in Philippines is seeking a facilities coordinator to manage M2 vehicle passes for HSBC parking, coordinate with landlords, and handle parking-related concerns. The role also supervises the mailing room and oversees annual verifications, locker requests, and asset tagging.

The incumbent will manage Corrigo-based service requests and coordinate with FM teams for facility issues. Additionally, the position acts as Workspace Experience Ambassador, delivering a welcoming, first-class atmosphere,

Responsibilities

• Process M2 laminated vehicle passes for HSBC parking premises.
• Onsite liaison between HSBC employees and UP AyalaLand M2 Landlord for vehicle stickers.
• Handle parking-related concerns.
• Supervise internal Mailing Room.
• Manage annual NON-IT physical verification & reconciliation.
• Oversee locker/lateral requests and monitoring.
• Relay to Asset team for locker/lateral/key requests & tagging.
• Manage facilities service requests via Corrigo Tool.
• Coordinate with FM tech on facility concerns via phone, email & Corrigo.
• Monitor events setup and Asset Equipment Requests (e.g., speakers).
• Coordinate Sustainability Engagement events and report SMP updates monthly.
• Monitor Exit Clearances.
• Draft staff communications for FM/client requests.
• Act as POC to collate quarterly SKPI success stories.
• Create FM Monthly Report under Soft Services for FM meetings.
• Promote SAFER practices in the working environment.
• Serve as Workspace Experience Ambassador, building a welcoming community.
• Deliver exceptional experiences for colleagues and visitors.
• Own services in the hybrid workspace with proactive delivery and high standards.
• Foster relationships and drive community events and participation.
• Understand business needs and support drivers.

Job description

• Responsible in processing M2 vehicle laminated pass to utilize HSBC parking premises.
• Onsite liaison between HSBC employees and UP AyalaLand Management Office (M2 Landlord) in obtaining required complex vehicle sticker.
• Handle parking related concerns.
• Supervises internal Mailing Room.
• Manages annual NON-IT physical verification & reconciliation.
• Locker/Lateral request and monitoring.
• Relay/endorse to Asset team that requires assistance for locker/lateral/key request & tagging.
• Manages facilities service requests raised through Corrigo Tool.
• Maintain prompt response & coordinate with FM technical team on any raised facility related concerns/assistance received via phone inquiry, email & Corrigo Tool.
• Events Set-up Monitoring & Asset Equipment Request (e.g. Speaker and Movable Plasma use).
• Act as main coordinator for Sustainability Engagement events, initiatives, and communication. Collating all relative data, send monthly SMP updates on tracker and proof of activities to the region.
• Exit Clearance Monitoring.
• Create a draft staff communication by FM and client requests for email communication.
• Act as POC to collate quarterly SKPI success stories for submission to the region.
• Creating FM Monthly Report under Soft Services for FM Monthly Meeting.
• Engage to promote and practice the SAFER together in working environment.
• Act as a Workspace Experience Ambassador, you will help build and lead a supportive and social community, where we can all be at our best. To achieve this, the Ambassador creates a welcoming atmosphere and is the primary point of contact for all employees and their visitors.
• Deliver an exceptional experience to our colleagues to enable them to flourish. Create a welcoming, first-class atmosphere for colleagues and their visitors.
• Take ownership of all services within the hybrid workspace. Proactive attitude and delivery to enhance the service offering. Ensure that the space is maintained to a high standard and have minimal complaints.
• Build relationships and encourage interaction between colleagues. Drive and develop the community by organizing engaging, popular events and map the participation.
• Understand the needs of the business and what drives the businesses you support.