F&B Team Lead — Elevate Guest Experience

Hilton; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Hilton is seeking a dedicated F&B Supervisor in Manila to lead daily outlet operations and guide a team to deliver memorable dining experiences. You will ensure service is seamless, adherence to brand standards, and proactive guest engagement to exceed expectations.

With a focus on teamwork, communication, and food safety, you will drive upselling, manage costs, and coordinate with kitchen and housekeeping to maintain top-tier service across shifts.

Qualifications

• High school diploma or equivalent; proven experience in a similar role.
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Responsibilities

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Fluent English

Communication skills

Guest focus

Team leadership

Flexible shifts

Education

High school diploma or equivalent

Job description

Hilton is seeking a dedicated F&B Supervisor in Manila to lead daily outlet operations and guide a team to deliver memorable dining experiences. You will ensure service is seamless, adherence to brand standards, and proactive guest engagement to exceed expectations.

With a focus on teamwork, communication, and food safety, you will drive upselling, manage costs, and coordinate with kitchen and housekeeping to maintain top-tier service across shifts.