F&B Service & Ops Lead

Green Horizon Fortune Trading Corp.; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Green Horizon Fortune Trading Corp. in the Philippines is seeking a Shift Operations Supervisor to oversee floor service, staff training, and inventory control in a fast-paced dining environment.

The role includes scheduling, performance monitoring, and guest issue resolution to ensure consistent service quality. The ideal candidate will coordinate between front-of-house and kitchen teams, manage stock, and uphold company values during peak hours.

Responsibilities

• Supervises floor service during peak and coaches/trains team on service sequences, menu details, and company values.
• Monitors performance and assists with appraisals, feedback, and disciplinary actions.
• Manages stock levels by conducting daily or weekly inventory counts for food, beverages, and operating supplies.
• Places requisitions and orders with vendors while checking deliveries for freshness and accuracy.
• Conducts pre-shift briefings on grooming, attendance, daily specials, and service targets.
• Resolves customer complaints promptly regarding food quality, billing accuracy, or service delays.
• Steps in hands-on to assist with seating, serving, or expediting during high-volume rushes.

Job description

Green Horizon Fortune Trading Corp. in the Philippines is seeking a Shift Operations Supervisor to oversee floor service, staff training, and inventory control in a fast-paced dining environment.

The role includes scheduling, performance monitoring, and guest issue resolution to ensure consistent service quality. The ideal candidate will coordinate between front-of-house and kitchen teams, manage stock, and uphold company values during peak hours.