Export Order Manager – ANZ Market, Onsite, Sign-On Bonus

Infosys BPM Philippines; Taguig; On-site; PHP 391,000 - 725,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Infosys BPM Philippines is seeking a skilled order management professional to join our Pioneer Account in BGC, Taguig, supporting the Kraft Heinz Company ANZ Market. The role focuses on domestic and export orders, coordinating with customers and internal teams to ensure timely fulfillment and data integrity.

Ideal candidates have 3+ years in order management or related operations, with export order experience preferred. Onsite in Taguig and ANZ hours alignment are required.

Qualifications

• At least 3 years of experience in domestic/export order management, customer service, or related operations.
• Export Order Management experience is highly preferred.
• FMCG industry experience is an advantage; however, candidates from other industries with relevant experience are welcome to apply.
• Strong knowledge of order management and customer operations.
• Experience in a process-driven environment.
• Strong attention to detail and processing accuracy.
• ERP or order entry systems experience is an advantage.
• Good communication, coordination, and problem-solving skills.
• Willing to work 100% onsite in BGC, Taguig.
• Willing to support the ANZ market and work within ANZ business hours.

Responsibilities

• Process domestic and export orders accurately from order entry through resolution.
• Coordinate with customers and internal stakeholders to ensure timely order fulfillment.
• Review orders, identify discrepancies, and coordinate appropriate resolutions.
• Manage order-related inquiries and provide timely updates to stakeholders.
• Maintain accurate records and ensure data integrity across order management systems.
• Work in a process-driven environment while meeting quality and productivity targets.
• Identify issues and support continuous improvement of order management processes.

Skills

Export Order Management

Order Management

Customer Service

Communication

Coordination

Problem-solving

ERP Systems

Attention to Detail

Process-driven

Tools

ERP systems

Job description

Infosys BPM Philippines is seeking a skilled order management professional to join our Pioneer Account in BGC, Taguig, supporting the Kraft Heinz Company ANZ Market. The role focuses on domestic and export orders, coordinating with customers and internal teams to ensure timely fulfillment and data integrity.

Ideal candidates have 3+ years in order management or related operations, with export order experience preferred. Onsite in Taguig and ANZ hours alignment are required.