Experienced Bank Branch Service Officer/Cashier

TRBank, Inc. (A Rural Bank); Eastern Manila District; On-site; PHP 167,000 - 301,000; Full time

Job summary

TRBank, Inc. (A Rural Bank) is seeking a Customer Service professional to address inquiries, resolve issues, and promote banking options aligned with clients' needs. You will deliver friendly service at the branch and help customers maximize benefits.

You will also handle transaction processing, account inquiries, and daily operational support to keep the branch running smoothly. If you are accurate, compliant, and customer-focused, this role offers growth in a growing rural banking network.

Responsibilities

• Provide outstanding customer service by addressing client inquiries, resolving issues, and offering solutions that align with their banking needs.
• Promote bank products and services, helping clients to maximize their financial options and benefits.
• Oversee the processing of various financial transactions, including deposits, withdrawals, transfers, and loan applications.
• Ensure accuracy in transaction processing and compliance with regulatory requirements and internal policies.
• Assist customers with account-related inquiries, including balance inquiries, account changes, and transaction history.
• Monitor client accounts for discrepancies, report irregularities, and follow up with clients as necessary.
• Support daily branch operations, including cash handling, reconciliation, and vault management.
• Coordinate and facilitate the branch’s operational procedures to improve efficiency and productivity

Job description

Customer Service:

• Provide outstanding customer service by addressing client inquiries, resolving issues, and offering solutions that align with their banking needs.
• Promote bank products and services, helping clients to maximize their financial options and benefits.

Transaction Processing:

• Oversee the processing of various financial transactions, including deposits, withdrawals, transfers, and loan applications.
• Ensure accuracy in transaction processing and compliance with regulatory requirements and internal policies.

Account Management:

• Assist customers with account-related inquiries, including balance inquiries, account changes, and transaction history.
• Monitor client accounts for discrepancies, report irregularities, and follow up with clients as necessary.

Operational Support:

• Support daily branch operations, including cash handling, reconciliation, and vault management.
• Coordinate and facilitate the branch’s operational procedures to improve efficiency and productivity