Event Support Specialist - Customer Service & Operations

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

REED EXHIBITIONS (PHILIPPINES) INC. seeks an Event Support Specialist to assist attendees, exhibitors, and conference participants with registration, pricing, and show information across Reed Exhibitions events.

The role requires a Bachelor's degree, at least 1 year in customer service, and familiarity with Salesforce, Helpr, Outlook, and MS Teams/telephone systems. You will coordinate with show teams and manage inquiries across channels.

Qualifications

• Bachelor's degree holder.
• 1 year of customer service experience in a contact center environment.
• Basic knowledge of Salesforce, Helpr, Outlook, Microsoft Office, and telephony systems such as Jabber or Enghouse Touchpoint.
• Basic knowledge of show websites, registration tools, and ticketing systems.
• Experience in email and chat support and call handling.

Responsibilities

• Handle inbound calls, emails, chats, and social media inquiries from attendees, exhibitors, and conference participants.
• Provide support for registration, exhibitor portals, pricing, and general show information.
• Make outbound calls to support registration and increase event attendance.
• Conduct matchmaking calls when required.
• Take ownership of customer queries and ensure timely resolution within agreed SLAs.
• Provide ad hoc support to show teams.

Skills

Customer service

Communication

Multitasking

Problem solving

Sales support

Education

Bachelor's degree

Tools

Salesforce

Helpr

Outlook

Microsoft Office

Jabber

Enghouse Touchpoint

MS Teams Voice

Job description

REED EXHIBITIONS (PHILIPPINES) INC. seeks an Event Support Specialist to assist attendees, exhibitors, and conference participants with registration, pricing, and show information across Reed Exhibitions events.

The role requires a Bachelor's degree, at least 1 year in customer service, and familiarity with Salesforce, Helpr, Outlook, and MS Teams/telephone systems. You will coordinate with show teams and manage inquiries across channels.