Event Support & Registration Specialist

RELX International; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Reed Exhibitions in Manila is seeking an Event Support Specialist to handle inbound inquiries across all events, including registration, pricing, and show information. You will manage calls, emails, and chats, with outbound support to boost attendance and conduct matchmaking when needed.

You will learn shows to provide accurate information, communicate clearly across channels, and proactively identify customer needs while adhering to SLAs.

Qualifications

• Bachelor’s degree holder.
• At least 1 year of customer service experience in a contact center environment.
• Basic knowledge of Salesforce, Helpr, Outlook, Microsoft Office, and telephony systems such as Jabber, Enghouse Touchpoint, or MS Teams Voice.
• Basic knowledge of show websites, registration tools, and ticketing systems.
• Experience in email and chat support and call handling.
• Experience in project coordination and stakeholder management.
• Keen attention to detail.
• Ability to quickly learn and apply enterprise AI tools and technologies to support business objectives.
• REPH Employee with minimum of 1-year tenure in the current role
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
• Must have a successful or above rating in the last Enabling Performance cycle

Responsibilities

• Handle inbound calls, emails, chats, and social media inquiries from attendees, exhibitors, and conference participants.
• Provide support for registration, exhibitor portals, pricing, and general show information.
• Make outbound calls to support registration and increase event attendance.
• Conduct matchmaking calls when required.
• Take ownership of customer queries and ensure timely resolution within agreed SLAs.
• Provide ad hoc support to show teams.
• Proactively learn about each show to provide accurate information to customers.
• Deliver clear, concise, polite, and informative communication across all channels.
• Identify customer needs and provide excellent customer service.
• Identify process inefficiencies and escalate issues with recommendations for improvement.
• Follow established processes, training, and best practices.
• Work collaboratively with CREs and CRM to improve processes.
• Categorize queries accurately and support management reporting.
• Analyze email traffic to identify trends and opportunities for improvement.

Job description

Reed Exhibitions in Manila is seeking an Event Support Specialist to handle inbound inquiries across all events, including registration, pricing, and show information. You will manage calls, emails, and chats, with outbound support to boost attendance and conduct matchmaking when needed.

You will learn shows to provide accurate information, communicate clearly across channels, and proactively identify customer needs while adhering to SLAs.