Event Support Analyst I

RELX INC; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

RELX Manila is seeking an Event Support Specialist to handle inbound inquiries for Reed Exhibitions events. You will manage calls, emails, and chat from attendees, providing accurate event information and proactive show details.

Ideal candidates have a bachelor's degree and prior customer service or event support experience, with strong written and verbal communication and the ability to learn enterprise AI tools for workflow efficiency.

Qualifications

• Bachelor's degree.
• Prior relevant training or related work experience.
• Able to follow set instructions and processes to complete work.
• Can perform tasks well without supervision and can apply skills on the job.
• Working knowledge and skills in event support or customer service.
• Proactive in seeking out information about each show to provide accurate information to customers.
• Ability to listen actively and identify customer needs.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Responsibilities

• Respond quickly and efficiently to customer queries via chat, e-mail and/or phone.
• Proactively seek out information about each show to provide accurate information to customers.
• Listen actively, identify customer needs and deliver excellent service.
• Ensure all communication is clear, concise, polite and informative.
• Provide ad-hoc support to show teams.
• Take ownership of queries from start to finish.
• Ensure tasks and workload are completed to agreed SLA.

Skills

Salesforce

Helpr

Outlook

Registration tools

Microsoft Office

Jabber

Enghouse Touchpoint

MS Teams Voice

Call taking

Customer service

Stakeholder management

Education

Bachelor's degree

Tools

Salesforce

Helpdesk tools

Ticketing systems

Job description

Manila

Full time

R117898

Job Summary:

The Event Support Specialist is responsible for providing event support assistance for all inbound inquiries. They handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Accountabilities:

• Respond quickly and efficiently to customer queries via chat, e-mail and / or phone
• Proactively seek out information about each show to be able to provide accurate information to customers
• Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
• Ensure all communication, written or verbal is clear, concise, polite and informative
• Provide ad-hoc support to show teams
• Take ownership of queries from start to finish
• Ensure tasks and workload are completed to agreed SLA

Hard/Technical, Soft Skills and Complimentary Skills:

• Basic skills in using and navigating Salesforce/Helpr/Outlook
• Basic skills in using and navigating through different show websites
• Basic skills in using and navigating through different registration tools and ticketing systems
• Basic skills in using Microsoft Office applications
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)
• Exhibits core comptencies based on Customer Support function
• Keen attention to details
• Strong verbal and written communication skills
• Experience in back office support for emails and chat
• Call Taking experience
• Project Coordination
• Stakeholder Management

About you

• Bachelor's degree
• Prior relevant training or related work experience
• Able to follow set instructions and processes to complete work
• Can perform tasks well without supervision and can apply skills on the job
• Working knowledge and skills in event support or customer service
• Proactive in seeking out information about each show to provide accurate information to customers
• Ability to listen actively and identify customer needs
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.