Evening-Shift Client Operations Coordinator

First Focus IT; Pasig; Hybrid; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work model

Evening shift 8:00 PM PH time

Career growth opportunities

Job summary

First Focus IT is seeking a Client Operations Coordinator in the Philippines to join a US-based MSP. You’ll help ensure every onsite visit is organized, communicated and executed smoothly, working with a tight-knit US operations team.

You’ll be based in Ortigas or Alabang, in a hybrid setup with an evening shift starting at 8:00 PM Philippine time. If you’re calm under pressure, highly organized, and enjoy improving scheduling workflows, this role is for you.

Qualifications

• Experience coordinating field technicians or onsite service teams.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to juggle multiple priorities calmly and professionally.

Responsibilities

• Coordinate and optimise technician schedules for onsite client visits.
• Communicate proactively with clients regarding upcoming appointments and schedule changes.
• Ensure technicians have everything they need before arriving onsite, including hardware, equipment, access information and other logistics.
• Monitor service boards and identify scheduling gaps, conflicts and workflow issues.
• Review MSP automation and service board alerts to ensure nothing slips through the cracks.
• Manage emails, planner tasks and operational follow-ups.
• Send next-day visit confirmations and daily client updates.
• Conduct service board audits to maintain accuracy and process compliance.
• Partner with service leadership to improve scheduling workflows and operational efficiency.
• Analyse recurring scheduling trends and identify opportunities for improvement.
• Occasionally assist with client equipment pickups or deliveries where required.

Skills

MSP experience

Service coordination

Client communication

Time management

Problem solving

Tools

Microsoft Office

Job description

First Focus IT is seeking a Client Operations Coordinator in the Philippines to join a US-based MSP. You’ll help ensure every onsite visit is organized, communicated and executed smoothly, working with a tight-knit US operations team.

You’ll be based in Ortigas or Alabang, in a hybrid setup with an evening shift starting at 8:00 PM Philippine time. If you’re calm under pressure, highly organized, and enjoy improving scheduling workflows, this role is for you.