L3 Service Desk (PH)

Moksh Tech; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

Moksh Tech is seeking an L3 Service Desk professional in the Philippines to provide Level 2 and Level 3 support for end users via tickets, remote tools, and phone/email. You will resolve incidents using MSP tools and manage Intune, MS 365, and Azure AD environments.

The role requires strong troubleshooting, excellent communication, and a customer-first mindset while collaborating with L3/Infrastructure teams and maintaining robust documentation.

Qualifications

• Proven experience in L2/L3 Help Desk or Desktop Support roles.

Responsibilities

• Provide Level 2 and Level 3 technical support to end users via ticketing systems, remote tools, and phone/email
• Manage and resolve incidents and service requests using Ticketing, RMM, and MSP tools
• Administer Microsoft Intune (MDM) for device enrollment, compliance policies, application deployment, and endpoint security
• Support and manage Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint
• Handle Azure Active Directory / Entra ID user management, role assignments, and access controls
• Configure and troubleshoot Group Policy Objects (GPOs)
• Provide support for Azure Virtual Desktop (AVD) environments
• Perform basic network troubleshooting (DNS, DHCP, VPN, connectivity issues)
• Diagnose and resolve printer-related issues (network & local printers)
• Deliver high-quality end-user support with clear communication and timely resolution
• Escalate complex issues when required and collaborate with L3/Infrastructure teams
• Maintain documentation, SOPs, and knowledge base articles

Skills

End-user support

Troubleshooting

Communication skills

Customer focus

Team collaboration

Tools

Intune / MDM

MS 365 administration

Azure AD / Entra ID

Group Policy

Azure Virtual Desktop

Ticketing systems

RMM

MSP tools

Printers & network basics

Job description

Job Title: L3 Service Desk

Job Description

• Provide Level 2 and Level 3 technical support to end users via ticketing systems, remote tools, and phone/email
• Manage and resolve incidents and service requests using Ticketing, RMM, and MSP tools
• Administer Microsoft Intune (MDM) for device enrollment, compliance policies, application deployment, and endpoint security
• Support and manage Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint
• Handle Azure Active Directory / Entra ID user management, role assignments, and access controls
• Configure and troubleshoot Group Policy Objects (GPOs)
• Provide support for Azure Virtual Desktop (AVD) environments
• Perform basic network troubleshooting (DNS, DHCP, VPN, connectivity issues)
• Diagnose and resolve printer-related issues (network & local printers)
• Deliver high-quality end-user support with clear communication and timely resolution
• Escalate complex issues when required and collaborate with L3/Infrastructure teams
• Maintain documentation, SOPs, and knowledge base articles

Required Skills & Qualifications

• Proven experience in L2/L3 Help Desk or Desktop Support roles
• Strong hands-on experience with Intune / MDM
• Experience working with Ticketing systems, RMM, and MSP tools
• Good knowledge of Microsoft 365 administration
• Hands-on experience with Azure AD / Entra ID
• Working knowledge of Group Policy management
• Experience supporting Azure Virtual Desktop (AVD)
• Basic understanding of network troubleshooting conceptsStrong troubleshooting skills for end-user and printer issues
• Excellent verbal and written communication skills
• Customer-centric approach with strong problem-solving abilities