Estimator / Claims Closure Specialist

Outsource Access, Inc.; Cagayan de Oro; Remote; PHP 3,141,000 - 4,397,000; Full time

Job summary

Outsource Access, Inc. is seeking a detail-oriented claims invoicing specialist for a remote role.

You will write Xactimate invoices within 24 hours of job completion for water, mold, and fire restoration, and compile documentation to submit to insurance carriers within 48 hours. You will conduct disciplined follow-ups on a fixed bi-weekly schedule to secure payment, and you will coordinate closely with Project Managers to ensure alignment across the claims process.

Qualifications

• Strong understanding of property insurance claims and high-volume file management.
• Excellent customer service with proactive issue identification and collections.
• Highly organized and meets strict deadlines.
• Hands-on Xactimate estimating and sketching experience.
• Familiar with restoration platforms: DASH, Encircle, CompanyCam, Jobber.
• Home office setup with reliable internet and VPN readiness.

Responsibilities

• Write complete and accurate Xactimate invoices within 24 hours of job completion.
• Compile supporting documentation and submit to insurer within 48 hours.
• Conduct disciplined claim follow-ups on a fixed bi-weekly schedule to secure payment.
• Coordinate with Project Managers to align scope and status throughout the claims process.

Skills

Attention to detail

Customer service

Deadline-driven

VPN readiness

Education

No specific degree required

Tools

Xactimate

DASH

Encircle

CompanyCam

Jobber

Job description

This is a remote position.

What We Do

At Outsource Access, we help restoration and construction companies navigate the complex insurance claims process. We don't just write estimates and submit paperwork, we make sure claims are successfully closed and payments are swiftly collected to protect our clients' cash flow.

How You’ll Make a Difference

• Driving Revenue Through Speed: You will write complete and accurate Xactimate invoices for completed jobs, such as water, mold, and fire restoration, within 24 hours of job completion.

• Bulletproofing the Claim: You will compile all necessary supporting documentation—like photos and moisture logs—and submit the flawless file to the insurance carrier within 48 hours.

• Relentless Resolution: You will conduct disciplined claim follow-ups on a fixed, alternating bi-weekly schedule to secure full payment and measurably reduce the average days-to-payment across the portfolio.

• Seamless Cross-Functional Harmony: You will coordinate closely with Project Managers to ensure the scope, documentation, and job status remain completely aligned throughout the entire claims process.

Requirements

Is This You?

• A Master of Details: You possess a strong understanding of property insurance claims and meticulously manage high volumes of active files.

• Resilient Communicator: You provide excellent customer service while proactively identifying discrepancies, handling adjuster pushback, and directly reaching out to clients to collect private payments.

• Deadline-Driven: You are highly organized and consistently meet strict write-up and submission deadlines without sacrificing accuracy.

• Tech-Savvy: You have proven, hands-on experience with Xactimate estimating and sketching, alongside familiarity with restoration platforms like DASH, Encircle, CompanyCam, or Jobber.

• Your Home Office: You maintain a highly reliable internet connection and are prepared to work securely on your own device, potentially utilizing a VPN.

Benefits

Why You’ll Love Being Part of the OAmazing Team You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:

Your Wellness & Security

Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.

Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.

Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.

Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.

Your Financial Rewards

Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.

Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.

13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.