Escalations Support Analyst — Customer Resolution & Insights

Monee; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

Monee is seeking a Customer Service Representative to address escalated customer complaints and issues effectively. The ideal candidate will have 1-2 years of experience in customer service, preferably in financial services.

This role is based in Mandaluyong City, with a focus on problem-solving and collaboration with various teams. Strong communication and time management skills will be essential for success.

Qualifications

• 1-2 years experience in customer service, preferably in financial services.
• Good time management skills for handling tasks.
• Excellent communication and interpersonal skills.

Responsibilities

• Address and resolve escalated customer complaints efficiently.
• Investigate complaints and collaborate across teams.
• Handle special tasks to resolve customer queries promptly.

Skills

Customer service and complaint management

Time management

Excellent communication skills

Problem-solving

Job description

Monee is seeking a Customer Service Representative to address escalated customer complaints and issues effectively. The ideal candidate will have 1-2 years of experience in customer service, preferably in financial services.

This role is based in Mandaluyong City, with a focus on problem-solving and collaboration with various teams. Strong communication and time management skills will be essential for success.