Escalations Specialist – Customer Care (Onsite Makati)

Probe CX; Philippines; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Maxicare HMO

Dependent cover

Work-Life Balance

Career development

Incentives

Annual salary increase

Financial assistance

Mental health support

Paid training

Group life insurance

Leaves encashment

Gym discounts

Job summary

Probe CX in Makati is seeking onsite Customer Experience professionals with at least 2 years of BPO experience in escalation or complaints. Fluency in English (written and spoken) is essential, and a high school diploma or higher is expected.

Benefits include Day 1 Maxicare HMO with a dependent cover, work-life balance, career development, incentives, annual salary increases, financial assistance, mental health support, paid training, life insurance, leaves encashment and gym discounts.

Qualifications

• At least a high school graduate, college undergraduate, or graduate.
• Must have at least 2 years BPO experience - preferably in Escalation or Customer Complaint.
• Proficiency in English, both written and verbal.

Skills

BPO experience

English proficiency

Escalation/complaints

Education

High school diploma or higher

Job description

Probe CX in Makati is seeking onsite Customer Experience professionals with at least 2 years of BPO experience in escalation or complaints. Fluency in English (written and spoken) is essential, and a high school diploma or higher is expected.

Benefits include Day 1 Maxicare HMO with a dependent cover, work-life balance, career development, incentives, annual salary increases, financial assistance, mental health support, paid training, life insurance, leaves encashment and gym discounts.