Customer Experience Specialist - Escalations (Makati)

Probe CX Philippines Inc.; Philippines; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Maxicare HMO + dependents

Career development

Yearly salary increase

Incentives

Mental health support

Training provided

Group life insurance

Leaves encashment

Gym membership discounts

Recreational rooms

Job summary

Probe Group in Makati is seeking candidates for on-site roles. Requirements include a high school graduate or college undergraduate/graduate with at least 2 years of BPO experience, preferably in escalation or customer complaint handling, and strong English communication.

The company emphasizes a People-First culture with opportunities for career development, incentives, and ongoing training as part of a comprehensive benefits package.

Qualifications

• Must have at least 2 years BPO experience - preferably in Escalation or Customer Complaint.
• Proficiency in English, both written and verbal.
• Willing to work onsite in Makati

Skills

English proficiency

BPO experience

Education

High school graduate / college undergraduate / graduate

Job description

Probe Group in Makati is seeking candidates for on-site roles. Requirements include a high school graduate or college undergraduate/graduate with at least 2 years of BPO experience, preferably in escalation or customer complaint handling, and strong English communication.

The company emphasizes a People-First culture with opportunities for career development, incentives, and ongoing training as part of a comprehensive benefits package.