Customer Representative in Makati City

Probe CX Philippines Inc.; Philippines; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Maxicare HMO

Work-Life Balance

Career Development

Performance Incentives

Yearly Salary Increase

Financial Assistance

Mental Health Support

Paid Training

Group Life Insurance

Leaves Encashment

Gym Membership Discounts

Recreational Rooms

Premium Australian Client

Job summary

Probe CX Philippines Inc. in Makati is seeking candidates for a frontline BPO role focusing on escalation or customer complaint handling. The position requires at least a high school diploma, with 2+ years of BPO experience, and strong English communication skills.

Willingness to work onsite in Makati, with benefits including Maxicare HMO, work-life balance, career development, incentives, yearly salary increases, and more as outlined in the job posting.

Qualifications

• High school graduate or higher is acceptable.
• At least 2 years BPO experience, preferably in Escalation or Customer Complaint.
• Proficiency in English, both written and verbal.

Skills

English Proficiency

BPO Experience

Escalation

Customer Complaint

Education

High School Graduate

College Undergraduate

Graduate

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are on the lookout for candidates who are:

• At least a high school graduate, college undergraduate, or graduate
• Must have at least 2 years BPO experience - preferably in Escalation or Customer Complaint
• Proficiency in English, both written and verbal
• Willing to work onsite in Makati

Grow and enjoy these great benefits:

• Day 1 Maxicare HMO + 1 Free Dependent - 240k MBL and covering pre-existing conditions
• People-First company (Work-Life Balance)
• Career Development & Advancement
• Performance Based and Program Based Incentives
• Yearly Salary Increase
• Financial Assistance
• Mental health support
• Paid Training
• Group life insurance
• Leaves encashment
• Gym Membership Discounts
• Recreational Rooms
• Work for a Premium Australian Company

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.