Entry-Level QA Analyst – Onsite, Muntinlupa | Career Growth

Tiger Global Business Services Inc.; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO coverage after a month of service

Paid vacation and sick leave

13th-month pay and government-mandated benefits

Job summary

A leading BPO company in Muntinlupa is seeking an entry-level Quality Assurance Assistant to join their Quality and Audit team. This position is suitable for candidates with 1-2 years of QA experience or strong fresh graduates with good analytical skills. Responsibilities include evaluating call transactions, supporting quality standards, and mentoring agents. The role offers HMO coverage, paid leave, and a supportive growth-oriented environment.

Qualifications

• 1–2 years of experience in Quality Assurance or strong fresh graduates.
• Strong technical and process-driven mindset.
• Active listening skills and communication skills required.

Responsibilities

• Monitor and evaluate calls to ensure client standards are met.
• Generate Quality Reports and prepare documentation for QA activities.
• Conduct root cause analysis on quality issues.

Skills

Strong analytical skills

Excellent communication

Proficient in Microsoft Office

Education

Bachelor's Degree in any field

Job description

A leading BPO company in Muntinlupa is seeking an entry-level Quality Assurance Assistant to join their Quality and Audit team. This position is suitable for candidates with 1-2 years of QA experience or strong fresh graduates with good analytical skills. Responsibilities include evaluating call transactions, supporting quality standards, and mentoring agents. The role offers HMO coverage, paid leave, and a supportive growth-oriented environment.