Quality Assurance Specialist

Tiger Global Business Services Inc.; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO coverage after a month of service

Paid vacation and sick leave

13th-month pay and government-mandated benefits

Job summary

A leading BPO company in Muntinlupa is seeking an entry-level Quality Assurance Assistant to join their Quality and Audit team. This position is suitable for candidates with 1-2 years of QA experience or strong fresh graduates with good analytical skills. Responsibilities include evaluating call transactions, supporting quality standards, and mentoring agents. The role offers HMO coverage, paid leave, and a supportive growth-oriented environment.

Qualifications

• 1–2 years of experience in Quality Assurance or strong fresh graduates.
• Strong technical and process-driven mindset.
• Active listening skills and communication skills required.

Responsibilities

• Monitor and evaluate calls to ensure client standards are met.
• Generate Quality Reports and prepare documentation for QA activities.
• Conduct root cause analysis on quality issues.

Skills

Strong analytical skills

Excellent communication

Proficient in Microsoft Office

Education

Bachelor's Degree in any field

Job description

On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Professional Development

Read More

About the Role:

We are looking for an entry-level Quality Assurance (QA) Assistant to join our Quality and Audit team. This role is positioned for candidates with 1–2 years of experience or strong fresh graduates who demonstrate sharp analytical skills and a high attention to detail. You will be responsible for evaluating call transactions, identifying process improvement opportunities, and providing structured coaching to help agents achieve performance goals. If you enjoy a fast-paced BPO environment and have a passion for maintaining quality standards, this role is a great fit for you.

What You’ll Do:

• Monitor and evaluate calls specifically for TGI Call Center Partners to ensure client standards are met.
• Calibrate, support, and observe quality regulations to ensure alignment across the team.
• Generate daily, weekly, and monthly Quality Reports and prepare documentation for all QA activities.
• Conduct root cause analysis on quality issues and develop improvement plans in collaboration with team leaders.
• Provide balanced, constructive, and data-driven feedback to agents to drive performance.
• Coordinate with Educational Services to ensure training and development address identified quality gaps.
• Identify potential quality problems ahead of time by analyzing requirements and watching for gaps in acceptance criteria.
• Ensure the team remains updated and compliant with all company policies and security management systems.

What We’re Looking For:

• Bachelor’s Degree in any field.
• 1–2 years of experience in Quality Assurance; fresh graduates with strong analytical potential are welcome.
• Strong technical, analytical, and process-driven mindset.
• Excellent communication and active listening skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Amenable to an onsite work setup in Alabang, Muntinlupa.
• HMO coverage (after a month of service).
• Paid vacation and sick leave (accrued monthly).
• Regular UK business hours
• 13th-month pay and government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
• Supportive and growth-oriented work environment.

Reporting Line:

You will be reporting to the Quality and Audit Lead.

After 12 months of service, internal opportunities may be available for senior QA or audit positions within Tiger Global’s expanding client accounts.

Application Process:

The online application takes around 15–20 minutes to complete. Please be ready to answer screening questions and provide details about your analytical experience and communication skills.