Entry-Level Payments Software Support Specialist

Tyler Technologies; Manila; On-site; PHP 201,000 - 357,000; Full time

Job summary

Tyler Technologies is seeking an entry-level Associate Software Support Specialist in Metro Manila to assist clients with payment processing software. You will learn to analyze data, troubleshoot functionality, and coordinate with a team to resolve issues efficiently.

You will grow product knowledge, document procedures, and communicate effectively with clients, aiming for timely resolutions while upholding company policies and standards.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience with payment processing software.
• Excellent interpersonal skills.
• Effective decision-making and problem-solving in troubleshooting.
• Strong organizational and analytical abilities.
• Excellent written and verbal communication skills.
• Knowledgeable with Microsoft Office.

Responsibilities

• Provides inbound support to resolve client inquiries and problems.
• Analyzes data reports, forms, and web technologies as trained.
• Determines whether to resolve issues or escalate to a more experienced team member.
• Communicates progress to all parties to manage client expectations.
• Uses Tyler's client management system to track and update issue details.
• May assist with documenting support processes and resolving issues with the development team as needed.
• Expands knowledge of Tyler products and adheres to company policies.

Skills

Team collaboration

Customer service

Problem solving

Data analysis

Communication skills

Organizational skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Tyler Technologies is seeking an entry-level Associate Software Support Specialist in Metro Manila to assist clients with payment processing software. You will learn to analyze data, troubleshoot functionality, and coordinate with a team to resolve issues efficiently.

You will grow product knowledge, document procedures, and communicate effectively with clients, aiming for timely resolutions while upholding company policies and standards.