Night-Shift SaaS Client Support Specialist

Tyler Technologies; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Tyler Technologies is seeking an entry-level Client Experience Advocate in the Philippines, Manila area, to act as the first point of contact for client questions and service needs. You will learn Tyler ERP Pro modules, own client issues through resolution or escalation, and document interactions to support quality service.

As part of a regional team, you will grow into module-specific certifications and collaborate with peers and leadership to deliver consistent support.

Qualifications

• Desire to build a career in client support, client success, SaaS, or public sector technology.
• Excellent communication skills and a strong service orientation.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Comfort learning technical concepts and using new tools.

Responsibilities

• Manage and respond to incoming client support needs with professionalism and care; own each issue through to resolution or proper escalation.
• Document interactions and case details thoroughly in line with team standards.
• Follow established processes to troubleshoot and resolve a broad range of product inquiries.
• Maintain a learning mindset, actively working toward module-specific certifications.
• Collaborate with teammates and regional leadership to ensure consistent, effective support.
• Provide insight into common trends or client needs to support continuous improvement.
• Participate in regional initiatives, trainings, and knowledge-sharing efforts as applicable.
• Support clients during cloud transitions by reinforcing training and best practices, and escalating common pain points to regional leadership.

Skills

Communication skills

Service orientation

Multitasking

Client communication

Job description

Tyler Technologies is seeking an entry-level Client Experience Advocate in the Philippines, Manila area, to act as the first point of contact for client questions and service needs. You will learn Tyler ERP Pro modules, own client issues through resolution or escalation, and document interactions to support quality service.

As part of a regional team, you will grow into module-specific certifications and collaborate with peers and leadership to deliver consistent support.