Entry-Level Financial Account Call Center Specialist

Alorica; Makati; On-site; PHP 208,189 - 249,370; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Incentives

Job summary

A leading call center provider in Makati is looking for a Call Center Representative for their financial account. Responsibilities include responding to customer inquiries, providing product information, and resolving issues. Candidates must have a High/Senior High School diploma, with no prior experience required as training will be provided. Skills in communication and problem-solving are essential. This full-time position is on-site, with potential weekend shifts.

Qualifications

• No prior experience necessary; training will be provided.
• Patient, empathetic, detail-oriented, and proactive.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

Excellent communication

Problem-solving

Basic computer skills

Team Player

Education

High/Senior High School diploma

Job description

A leading call center provider in Makati is looking for a Call Center Representative for their financial account. Responsibilities include responding to customer inquiries, providing product information, and resolving issues. Candidates must have a High/Senior High School diploma, with no prior experience required as training will be provided. Skills in communication and problem-solving are essential. This full-time position is on-site, with potential weekend shifts.