Entry-Level Customer Service & Operations Associate

JP Morgan Chase; Taguig; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

JP Morgan Chase in Taguig is seeking a Fresh Graduates Pooling candidate to be considered for upcoming entry-level opportunities across multiple teams. You will learn foundational professional capabilities and contribute to day-to-day operations with guidance.

You may be matched to various roles based on business needs and your interests, gaining exposure to core processes and tools while working with experienced colleagues.

Qualifications

• Bachelor’s degree in any relevant field.
• Willingness to learn new tools and processes, with training provided.
• Basic problem-solving skills and the confidence to ask questions and escalate concerns when needed.
• Able to manage tasks, stay organized, and meet agreed deadlines with guidance from the team.
• Good communication skills (written and verbal); any experience from school projects, internships, org work, or part‑time roles is a plus.
• Amenable and committed to working onsite in BGC and following US business hours

Responsibilities

• Supports day‑to‑day activities and deliverables aligned to team goals, ensuring tasks are completed accurately and on time
• Communicates status updates, escalates issues when needed, and maintains clear documentation/records to support smooth execution
• Assists in preparing reports, trackers, and basic analyses to help stakeholders make informed decisions
• Coordinates with internal partners to gather requirements, follow up on action items, and ensure timely completion of requests
• Learns and applies internal tools, policies, and procedures; adheres to required controls, quality standards, and compliance expectations
• Contributes to continuous improvement by identifying process gaps, suggesting enhancements, and supporting implementation of agreed changes

Skills

Willingness to learn

Problem-solving

Task management

Communication skills

Team collaboration

Education

Bachelor’s degree in any field

Job description

JP Morgan Chase in Taguig is seeking a Fresh Graduates Pooling candidate to be considered for upcoming entry-level opportunities across multiple teams. You will learn foundational professional capabilities and contribute to day-to-day operations with guidance.

You may be matched to various roles based on business needs and your interests, gaining exposure to core processes and tools while working with experienced colleagues.