Entry-Level Customer Experience Representative - Retail

Metacom Careers; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job training

Professional development

Job summary

Metacom Careers is recruiting for an entry-level Customer Experience Representative for our Retail Account in Taguig. This on-site role welcomes graduates with strong English communication and a customer-focused attitude. Training will be provided, and no prior BPO experience is necessary.

You will handle inquiries, manage orders and returns, and ensure accurate documentation while adhering to company policies. The position supports weekends and holidays as needed in a fast-paced environment.

Qualifications

• Entry-level opportunity; no prior BPO or customer service experience required.
• Strong English communication skills, both verbal and written.
• Willing to learn and undergo training; customer-oriented attitude.

Responsibilities

• Assist customers with product and service inquiries.
• Handle concerns regarding orders, deliveries, returns, and refunds.
• Provide accurate information and appropriate solutions to customers.
• Communicate professionally through phone, chat, or other support channels.
• Document customer interactions accurately.
• Follow company policies, procedures, and account guidelines.
• Escalate complex concerns when necessary.
• Provide a positive customer experience in every interaction.

Skills

English communication

Listening skills

Typing

Customer-focused

Adaptable

Education

Bachelor degree

Job description

Metacom Careers is recruiting for an entry-level Customer Experience Representative for our Retail Account in Taguig. This on-site role welcomes graduates with strong English communication and a customer-focused attitude. Training will be provided, and no prior BPO experience is necessary.

You will handle inquiries, manage orders and returns, and ensure accurate documentation while adhering to company policies. The position supports weekends and holidays as needed in a fast-paced environment.