Healthcare CSR: Onsite/Online Support with HMO & Perks

IBEX Global Solutions (Philippines) Inc.; Davao City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Onsite Work Allowance

HMO coverage for you and dependents

Non-taxable allowance on top of base

Excellent program incentives based on绩

Group Life Insurance

30 Service Incentive Leaves (15 days)

Job summary

IBEX Global Solutions (Philippines) Inc. in Davao City is hiring a customer service representative to handle inbound calls, assess needs, and provide friendly, accurate guidance for customers. You will keep calls efficient, meet quality targets, and escalate issues promptly while maintaining a professional demeanor.

Fresh graduates are welcome to apply. Strong communication, customer service, problem-solving, and multitasking skills are essential; knowledge of Australian/New Zealand culture is a

Qualifications

• No call center experience required!
• Fresh Graduates are welcome to apply
• K12 Graduate/ Completed at least 2nd year college level (old and new curriculum) / 2 year vocational graduate / 2 year Associate graduate
• Excellent communication skills
• Excellent customer service, problem-solving, and multitasking skills
• Knowledge in Australian/New Zealand culture is a plus

Responsibilities

• Handle incoming calls from customers proficiently
• Assess customers’ needs and provide personalized guidance
• Maintain optimal call durations while ensuring a friendly, informative, and helpful approach
• Uphold productivity and quality benchmarks
• Exhibit a sense of urgency in addressing customer queries
• Escalate customer issues accurately and promptly
• Deliver timely, accurate, and professional customer service
• Maintain a positive and professional attitude, reflecting positively on the company
• Utilize departmental resources, policies, and procedures effectively

Skills

Communication skills

Customer service

Problem solving

Multitasking

Cultural awareness

Education

K-12 / 2nd year college

Job description

IBEX Global Solutions (Philippines) Inc. in Davao City is hiring a customer service representative to handle inbound calls, assess needs, and provide friendly, accurate guidance for customers. You will keep calls efficient, meet quality targets, and escalate issues promptly while maintaining a professional demeanor.

Fresh graduates are welcome to apply. Strong communication, customer service, problem-solving, and multitasking skills are essential; knowledge of Australian/New Zealand culture is a