Enterprise Customer Success Manager

Jobtailor; Mandaluyong; On-site; PHP 1,004,000 - 1,451,000; Full time

Job summary

Sprout is seeking an experienced Account Manager to serve enterprise clients in the Philippines. You will guide product adoption, maximize client value, and build executive relationships across departments.

You will manage cross-functional projects, identify churn risks, and explore upsell opportunities while aligning client priorities with Sprout's strategic objectives.

The role requires 3–5 years in account management within tech/SaaS, with strong product knowledge and HR/payroll exposure.

Qualifications

• 3–5 years in account management or customer success for enterprise accounts.
• Experience in the tech industry and SaaS environments.
• Strong product knowledge and HR/payroll exposure preferred.

Responsibilities

• Ensure the largest and most strategic clients realize the full value of their investment with Sprout.
• Manage program initiatives around product adoption/maximization and operational excellence.
• Establish executive relationships with all account stakeholders.
• Gain a deep understanding of clients’ strategic priorities, goals, and key business objectives at each department level.
• Proactively identify performance gaps and risks of churn.
• Increase account value through upsells and network expansion.
• Engage strongly with internal and external stakeholders.
• Manage cross-functional relationships with client and Sprout stakeholders to execute account projects.
• Recommend best practices on system usage/configuration to complement client business processes.
• Study client-specific industries, trends, and best practices to achieve process excellence.

Skills

Account Management

Customer Success

SaaS Experience

Product Knowledge

HR & Payroll

Job description

• Ensure the largest and most strategic clients realize the full value of their investment with Sprout
• Manage program initiatives around product adoption/maximization and operational excellence
• Establish executive relationships with all account stakeholders
• Gain a deep understanding of clients’ strategic priorities, goals, and key business objectives at each department level
• Proactively identify performance gaps and risks of churn
• Increase account value through upsells and network expansion
• Engage strongly with internal and external stakeholders
• Manage cross-functional relationships with client and Sprout stakeholders to execute account projects
• Recommend best practices on system usage/configuration to complement client business processes
• Study client-specific industries, trends, and best practices to achieve process excellence

Requirements

• 3-5 years with account management/customer success experience in handling enterprise accounts
• Experience in the tech industry
• Excellent product knowledge
• Preferably experience working in SaaS companies
• Preferably some experience in HR & Payroll

Core Competencies

Demonstrates expertise in account management and customer success, focusing on enterprise accounts within the tech industry. Proficient in enhancing product adoption and maximizing client value through strategic relationship management and operational excellence.

Highest-signal resume keywords

• Account Management
• Customer Success
• SaaS Experience
• Product Knowledge
• HR & Payroll Experience

Soft Skills

• Relationship Management
• Stakeholder Engagement
• Proactive Problem Solving

Industry Keywords

• Enterprise Accounts
• Product Adoption
• Operational Excellence
• Performance Gaps
• Upselling
• Network Expansion
• Best Practices
• Client-Specific Industries
• Trends
• Process Excellence