Client Success Manager

Young Publisher

Philippines

Remote

PHP 1,055,000 - 1,407,000

Full time

2 days ago

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Benefits offered by this job

Fully remote role

Bonuses based on performance

Growth into leadership

Job summary

OnlineJobs.ph is seeking a Client Relationship Manager based in the Philippines to support U.S. clients during evening hours. This independent contractor role requires ownership, strong English communication, and the ability to manage a portfolio of 40–50 high-ticket clients after certification.

You will lead kickoff calls, set expectations, and keep clients accountable while working fully remotely.Salary ranges include base pay with performance bonuses and monthly payments via Wise.

Qualifications

Fluent, professional English with clear spoken communication.
Emotional intelligence and calm under pressure.
High ownership, follow-through and reliability.
Ability to manage up to 40–50 active clients once trained and certified.
Proficient Airtable / CRM documentation habits.

Responsibilities

Run client kickoff calls using onboarding framework.
Set clear expectations from day one.
Help clients understand next steps and why it matters.
Keep clients accountable to action items and deadlines.
Follow up with inactive or delayed clients.
Re-engage clients before momentum is lost.
Respond to client messages within 24 weekday hours.
Coordinate internally for support or escalation.

Skills

Fluent English

Clear spoken communication

Emotional intelligence

Ownership & reliability

Client management

Tools

Hubstaff

Airtable / CRM

Job description

Client Relationship Manager | No Graveyard Shift - $1,500-$2,000 Base + Bonuses

JOB OVERVIEW

Independent Contractor | Monday-Friday | PH Morning / US Evening Coverage

This is an independent contractor role, not an employee position. You'll work under an independent contractor agreement.

We are hiring Philippines-based Client Success Managers to support U.S. clients during evening hours, especially Pacific Time.

This is a client leadership role, not just support.

You will own the client relationship, keep clients clear and accountable, create momentum, prevent frustration, and escalte risks early.

This role is best for someone with excellent English, strong emotional intelligence, high ownership, and confidence handling high-ticket clients calmly.

Success is measured by retention, trust, communication, accountability, client momentum, and risk prevention.

PAY

Starting base: USD 1,500/month
Certified CSM base: USD 2,000/month
OTE: USD 2,500-3,000+/month with performance bonuses
Paid monthly (or twice a month if preferred) via Wise
Certification is based on consistent quality work and leadership approval

SCHEDULE

Monday-Friday
7.5 hours a day; 37.5 hours/week
Core client coverage: 6 AM-12 PM PH time
You may split your shift
Afternoons and early evenings are generally free
Attend team/training meetings around 8 PM-11 PM PH time (when scheduled)
We'll agree on your final schedule during the hiring process. It must be sustainable long-term.

ABOUT US

We help creators, beginners, coaches, and business owners grow and monetize their brand online using short-form content, AI tools, strategy, coaching, and accountability.

We provide an "80% done-for-you" content and monetization system that helps clients turn short-form content into audience growth, leads, and income.

We have worked with 4,000+ clients since 2019.

Most clients are U.S.-based, and many are age 45+, so patience, clarity, emotional intelligence, and professional English communication are very important.

RESPONSIBILITIES

Run client kickoff calls using our onboarding framework
Set clear expectations from day one
Help clients understand what to do next and why it matters
Keep clients accountable to action items and deadlines
Follow up with stuck, quiet, inactive, or delayed clients
Re-engage clients before momentum is lost
Respond to client messages within 24 weekday hours
Close loops and avoid dangling threads
Handle difficult conversations calmly and professionally
De-escalate frustrated or emotional clients
Identify refund, payment, chargeback, cancellation, and satisfaction risks early
Escalate issues quickly according to SOPs
Keep clear notes in Airtable / CRM
Coordinate internally when support or escalation is needed
Support renewals, referrals, testimonials, and upsell opportunities when appropriate
Join required trainings, daily team Zoom calls, and feedback sessions
Once activated, host a weekly client-support call or own a similar client-success responsibility

CLIENT LOAD

You will ramp up gradually.

The target for a Certified CSM is 40-50 active clients, depending on client complexity, program type, and client inflow.

When fewer clients are available, CSMs may support reactivation, offboarding, client check-ins, and legacy-client cleanup.

WHAT WE OFFER

Fully remote role
Payment: Monthly (or twice a month if preferred) payments via Wise
Performance-based bonuses
Clear path to Certified CSM
Growth opportunity into leadership
Supportive international team
Daily trainings and team Zoom calls
SOPs, support, and structure provided
Work with creators, brands, short-form content, and AI tools
Required tools paid for where applicable
Afternoons and early evenings generally free, with required evening meetings

REQUIREMENTS

Fluent, professional English
Clear spoken communication
Emotional intelligence
Be calm under pressure
High ownership, follow-through, and reliability
Strong say-do ratio and respect for deadlines
Comfortable handling difficult, emotional, or high-ticket clients
Comfortable with uncomfortable conversations
Strong Airtable / CRM documentation habits
Reliable internet connection and professional home setup
Willing to use Hubstaff during working hours
Able to work PH morning / U.S. evening hours
Comfortable with split shifts and required evening meetings
Able to manage up to 40-50 active clients once trained and certified
Able to meet certification standards without heavy supervision
Able to identify and escalation refund, payment, chargeback, cancellation, and client-satisfaction risks quickly