Engineering Operations Lead — Client Projects

Integral Ltd.; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Senior Engineering Operations Specialist on-site in Taguig, Philippines. The role focuses on leading project planning, developing engineering playbooks, and delivering client-facing solutions across configuration, continuity, and risk management.

You will drive engineering process improvements, mentor staff, and coordinate with clients to ensure timely, reliable operations and adherence to SLAs.

Qualifications

• Bachelor's degree in Engineering or related field; Master’s degree preferred.
• 5+ years of experience in engineering solutions, preferably in a consulting or client-facing role.
• Strong knowledge of engineering processes, tools, and methodologies.
• Excellent leadership, communication, and presentation skills.
• Proven ability to manage complex projects and client relationships.
• Experience with business continuity planning and risk management.

Responsibilities

• Lead project initiation and planning; review documents and kickoff meetings to assess client needs and infrastructure.
• Develop and maintain engineering playbooks, logbooks, SSOW, and SOP / EOP templates.
• Develop and maintain engineering training material and related collateral.
• Prepare and deliver client presentations and transition documents.
• Establish incident escalation call trees and review client systems access.
• Support onboarding and training of engineering staff; monitor KPIs like uptime and response times.

Skills

Leadership

Communication

Presentation

Project management

Client engagement

Engineering processes

BMS

SharePoint

CAR tools

Education

Bachelor's degree in Engineering or related field

Master's degree preferred

Tools

BMS

SharePoint

CAR tools

Dynamic Service

OnePM

Job description

Jones Lang LaSalle Incorporated is seeking a Senior Engineering Operations Specialist on-site in Taguig, Philippines. The role focuses on leading project planning, developing engineering playbooks, and delivering client-facing solutions across configuration, continuity, and risk management.

You will drive engineering process improvements, mentor staff, and coordinate with clients to ensure timely, reliable operations and adherence to SLAs.