Senior Engineering Operations Specialist

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Senior Engineering Operations Specialist on-site in Taguig, Philippines. The role focuses on leading project planning, developing engineering playbooks, and delivering client-facing solutions across configuration, continuity, and risk management.

You will drive engineering process improvements, mentor staff, and coordinate with clients to ensure timely, reliable operations and adherence to SLAs.

Qualifications

• Bachelor's degree in Engineering or related field; Master’s degree preferred.
• 5+ years of experience in engineering solutions, preferably in a consulting or client-facing role.
• Strong knowledge of engineering processes, tools, and methodologies.
• Excellent leadership, communication, and presentation skills.
• Proven ability to manage complex projects and client relationships.
• Experience with business continuity planning and risk management.

Responsibilities

• Lead project initiation and planning; review documents and kickoff meetings to assess client needs and infrastructure.
• Develop and maintain engineering playbooks, logbooks, SSOW, and SOP / EOP templates.
• Develop and maintain engineering training material and related collateral.
• Prepare and deliver client presentations and transition documents.
• Establish incident escalation call trees and review client systems access.
• Support onboarding and training of engineering staff; monitor KPIs like uptime and response times.

Skills

Leadership

Communication

Presentation

Project management

Client engagement

Engineering processes

BMS

SharePoint

CAR tools

Education

Bachelor's degree in Engineering or related field

Master's degree preferred

Tools

BMS

SharePoint

CAR tools

Dynamic Service

OnePM

Job description

## Senior Engineering Operations SpecialistApply: On-site: Taguig, Philippines: Full time: Posted Today: REQ537820**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Key Responsibilities:**Project Initiation and Planning:* Lead document review, solution summary, renewal and join project kickoff meetings to assess client needs and infrastructure* Provide content for solution development* Lead key subject matter expert sessionsTechnical Expertise (preferred):* Demonstrate deep understanding of relevant products, including CAR tools, Dynamic Service and OnePM* Articulate our pillars of services, including platform and MTS solutions* Develop and maintain engineering playbooks, logbooks, SSOW, and SOP / EOP templates* Develop and maintain engineering training material* Identify and map client engineering processes to JLL processesClient Engagement:* Prepare and deliver client presentations / client write ups* Prepare and deliver all key engineering transitions based on the document checklists* Review and provide input on client Business Continuity Plans (BCP), provide and update Emergency Response Plans (ERPs)* Establish, updated and validate incident and escalation call trees* Identify access requirements to client systems (BMS, SharePoint, compliance, etc.)* Validate client systemsTeam Leadership and Development:* Support early onboarding of key engineering roles* Provide initial virtual training of engineering technicians* Provide initial review of new engineering roles* Provide, review and update standard engineering job descriptions to HR* Initiate skill assessments for onboarded staff* Develop and implement engineering training plans* Conduct interviews for key engineering roles* Provide engineering talent with growth opportunitiesQuality Assurance and Risk Management:* Investigate incidents and provide recommendations* Develop, validate and maintain engineering risk registers* Conduct site due diligence assessments* Review and improve adoption status of client-facing programs like RCMCommercial and Operational Support:* Contribute to individual commercial elements including and such as calculation of man hours and gearing ratios* Utilize platforms for recording pricing data to ensure uniformity* Provide manpower utilization to work orders / GFAs etc.* Engage in and review status based on SLAs* Establish, review and validate Engineering KPIs like Uptime and Response times* Customize JLL BCP Playbook and Site Field Manual for account teams and all other key transition activitiesContinuous Improvement:* Participate in the Engineering Fraternity to share knowledge and best practices* Stay updated on industry trends and emerging technologiesQualifications:* Bachelor's degree in Engineering or related field; Master's degree preferred* 5+ years of experience in engineering solutions, preferably in a consulting or client-facing role* Strong knowledge of engineering processes, tools, and methodologies* Excellent leadership, communication, and presentation skills* Proven ability to manage complex projects and client relationships* Experience with business continuity planning and risk management* Proficiency in relevant software and platforms (e.g., BMS, SharePoint, CAR tools)This challenging role offers the opportunity to work with diverse clients, lead innovative engineering solutions, and contribute to the growth and success of our organization.**Location:**On-site –Taguig, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!