Engineer II (New Product Development)

Ibiden Philippines, Inc.; Santo Tomas; On-site; PHP 500,000 - 800,000; Full time

Job summary

Ibiden Philippines, Inc. in Santo Tomas is seeking a customer integration specialist to gather product design inputs, relay them to internal teams, and report progress and actions to customers.

You will help align engineering and production plans with customer requirements and certification needs. The role emphasizes proactive communication, thorough documentation, and collaboration with product owners and engineers to investigate non-conforming results and ensure timely shipments and validated

Qualifications

• Engineering graduate with semiconductor experience.
• Minimum 3 years in semiconductor industry.
• Experience in customer support or integration is a plus.

Responsibilities

• Integrate internal team and customer to align strategies with business goals.
• Create a product development timeline aligned with customer plans and expectations.
• Prepare and verify documentation for product certification.
• Identify and understand customer requirements, especially certification specs and sampling size.
• Review internal inline parameter measurement and quality check documents vs customer specs.
• Respond to inquiries within 24 hours and share customer feedback (VOC).
• Prepare an external report on product development progress and actions.
• Collaborate with product owner and engineering to investigate non-conforming results prior to customer notification.
• Develop a validation strategy for continuous improvement and report it to the customer.
• Monitor progress of product development and improvement initiatives to meet commitments.
• Notify customer if results don’t meet requirements or shipments/reports risk delay.
• Explain process flow from Incoming to Packing to customer reports.
• Prepare shipment report and obtain timely customer approval.

Skills

Engineering Graduate

Semiconductor experience

Customer support

Education

Engineering degree

Job description

SUMMARY

Serves as one of the primary points of contact between the company and customer, responsible for gathering firsthand information on new product design and technology. Conveying customer direction to internal teams, reporting development progress, results, and action plans to the customer and maintaining up-to-date technology and product roadmaps.

Responsibilities

• Integrate internal team and customer in order to align all strategies to meet business goals.
• Create a product development timeline aligned with customer plans and expectations.
• Prepare and verify all documentation and data required for product certification.
• Identify and understand all customer requirements, paying particular attention to certification requirements, specifications and sampling size.
• Review and validate all internal inline parameter measurement, inspection criteria, and quality check documents against customer specifications.
• Respond to all customer inquiries within 24 hours and promptly share customer feedback (VOC).
• Prepare an external report on product development progress, results and action plan.
• Collaborate with product owner and engineering team in the thorough investigation of any non-conforming results prior to customer notification.
• Develop a validation strategy for the continuous improvement plan and report it to the customer before implementation.
• Proactively monitor the progress of product development and continuous improvement initiatives to ensure customer commitments are met.
• Immediately notify the customer if internal results don't meet requirements or if shipments/reports are at risk of being late, following management approval.
• Understand the process function and mechanism from Incoming to Packing in order to confidently and accurately explain to customer reports
• Prepare shipment report and obtain timely customer approval prior to shipment.

Qualifications

• Engineering Graduate (BSECE, BSChE, BSIE, BSMetE, BSME,)
• At least 3-year relevant work experience in the semiconductor industry.
• Experience in customer support or integration is an advantage.

• Can start as soon as possible.