Education:
Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication Engineering, Electronics and Computer Technology, Computer Science or Information Technology)
Preferred Experience and Skills:
- At least 2 years experience in technical support
- At least 1 year experience in network maintenance and security, Cisco routers, switches, and core switches; Cisco voice gateways, firewalls, and Intrusion Preventions Systems
- Must be proficient in the following:
- Implementing network topologies and configurations (VLANS, NAT, QoS, CoS, Access lists, and trunking)
- LAN, WAN and voice telecommunications
- Different operating systems such as Windows, Linux, and Macintosh
- Network maintenance and security
- Cisco routers, switches, and core switches; Cisco voice gateways, firewalls, and Intrusion Preventions systems
- Good Stakeholder Management, problem solving, continuous improvement and technical issue resolution skills.
- Excellent communication skills and ability to work in a fast-paced environment.
Preferred Certifications:
- Cisco Certified Network Associate (CCNA)
- CompTIA Network+ Training and Certification
- Certified IP Telecom Network Specialist (CIPTS)
- ITIL 4 Foundation Training and Certification
- Other trainings and certifications related to existing networking and telecommunication technologies including network security e.g. cisco, solarwinds, F5 networks, GlobalProtect VPN, PaloAlto Networks, RSA SecureID, Avaya, Lgorithm, WebRTC, Genesys, Dinstar, Yeastar, Teltrac Communications