Engaging Onboarding & Training Specialist

Probe CX; Philippines; On-site; PHP 268,000 - 469,000; Full time

Job summary

Probe CX is seeking a passionate Trainer to support onboarding, refresher training, and continuous learning within our operations team in Makati City. You will facilitate classroom and virtual sessions, develop materials, and help employees improve performance in a fast-paced environment.

Ideal candidates have 1+ year in Training or Learning & Development, experience with BPO product training, and strong communication and presentation skills. Onsite start ASAP is preferred.

Qualifications

• 1+ year of experience in Training, Learning & Development or coaching.
• Experience in BPO product training and training module design preferred.
• Strong communication and presentation skills.

Responsibilities

• Conduct onboarding and refresher training sessions for employees.
• Facilitate engaging classroom and virtual training programs.
• Assist in creating and updating training materials, guides, presentations, and e-learning content.
• Monitor trainee progress and provide feedback to support performance improvement.
• Conduct post-training assessments and track training effectiveness.
• Ensure training documentation and materials are updated and aligned with operational requirements.
• Work with Operations, QA, and HR to support business goals and employee development.

Skills

Training

Coaching

Facilitation

Presentation

Training & Development

Job description

Probe CX is seeking a passionate Trainer to support onboarding, refresher training, and continuous learning within our operations team in Makati City. You will facilitate classroom and virtual sessions, develop materials, and help employees improve performance in a fast-paced environment.

Ideal candidates have 1+ year in Training or Learning & Development, experience with BPO product training, and strong communication and presentation skills. Onsite start ASAP is preferred.