Engagement Specialist - Onboarding & Support

Pontoon Solutions; Philippines; Remote; PHP 2,635,000 - 3,513,000; Full time

Job summary

Pontoon Solutions is seeking an Engagement Coordinator to support MSP operations from a remote location. The role focuses on onboarding contractors, handling inquiries, and facilitating issue resolution through established escalation paths.

You will work across multiple channels with internal teams, clients, and vendors to maintain service quality. The candidate should have a Bachelor's degree, experience in recruitment or MSP contexts, and proficiency with MS Office applications.

Qualifications

• Bachelor's Degree required.
• Experience in recruitment or MSP/RPO contexts preferred.
• Ability to communicate effectively in one-on-one and group settings.
• Ability to build and maintain productive working relationships.
• Thrives in a fast-paced environment with multiple tasks.
• Strong data entry, analytical, and organizational skills.

Responsibilities

• Onboard contractors and coordinate onboarding processes.
• Answer calls, tickets, and emails promptly per SLA.”,

Skills

Communication

Customer service

Multitasking

Team collaboration

Time management

Education

Bachelor's Degree

Tools

Vendor Management Software

Microsoft Office

Outlook

Excel

Job description

Pontoon Solutions is seeking an Engagement Coordinator to support MSP operations from a remote location. The role focuses on onboarding contractors, handling inquiries, and facilitating issue resolution through established escalation paths.

You will work across multiple channels with internal teams, clients, and vendors to maintain service quality. The candidate should have a Bachelor's degree, experience in recruitment or MSP contexts, and proficiency with MS Office applications.