Engagement Coordinator

IntouchCX; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

A global customer experience leader in Metro Manila is seeking an Engagement Coordinator passionate about teamwork and communication. In this role, you will connect support teams, drive engagement initiatives, and be a trusted partner for employees. Ideal candidates should have a high school diploma, strong organizational, and communication skills while being detail-oriented and adaptable. This position requires collaboration with various departments and may include irregular hours. Join us to enhance team engagement and performance!

Qualifications

• Experience in communications, marketing, social work, or human services.
• Ability to tailor messages to specific audiences.
• Self-motivated with strong time management skills.
• You can tailor messages to different audiences with clarity.
• Excellent organizational skills and attention to detail are essential.
• Strong written and spoken communication abilities are expected.
• Ability to work with cross-functional teams and manage time effectively.
• Reliability, professionalism, and adaptability in a fast-paced environment.

Responsibilities

• Serve as a trusted partner to agent community and engage with employee feedback.
• Facilitate communication on performance and key updates.
• Create an immersive brand experience for employees.
• Deliver ongoing performance updates and key communications.
• Facilitate run-of-show during events and activities.
• Create an immersive brand experience for employees and partners.
• Be a positive brand ambassador at all times with professional conduct.
• Apply problem-solving techniques to improve performance and effectiveness.
• Collaborate with cross-functional teams to meet program goals.
• Be flexible with hours including nights, weekends, and holidays when needed.

Skills

Strong communication skills

Organizational skills

Customer service skills

Ability to interact with a crowd

Detail-oriented

Google Suite

Education

High School Diploma or equivalent

Tools

Google Suite

Job description

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

Overview

As the Engagement Coordinator you are passionate about the Team you work with - understand its vision, culture, and challenges, and want to help make it the best performing team. You will connect all support teams to build a strong affinity to our client and our 10 Things. As the face of IntouchCX, you will help ensure that everyone in our team is aware of all the happenings within the program, what our performance looks like, share knowledge nuggets, and help build, drive and execute plans and contests to keep our teams engaged.

Every day you will work alongside the Operations team by conducting outreach and hosting meetings in order to create awareness, drive initiatives and keep constant communication flowing across the operation. To thrive in this role you must be a natural connector who is energized by the prospect of building relationships with team members, leaders, support staff and all the supporting departments at IntouchCX.

As Engagement Coordinator, You Will…

• Serve as a trusted partner to our agent community by being an expert resource and an active listener who is continually engaged with employee feedback
• Utilize our team's best practices and workflows while also bringing innovations and creative process improvements
• Demonstrate and communicate how to deliver best in class services
• Deliver constant communication on performance and key updates
• Facilitate the run of show during events
• Create an immersive brand experience for all employees that exceeds expectations
• Be a positive brand ambassador and represent IntouchCX and our client partner in a professional manner at all times
• Apply a range of traditional and non-traditional problem-solving techniques to think through and solve issues creatively to improve performance and effectiveness
• When faced with a mix of fully vetted processes, partially developed ideas, and brand new situations, you'll confront them and thrive
• Provide strong and respectful customer service skills at all times

As Engagement Coordinator, You Have…

• High School Diploma or equivalent
• Experience working in the communications, marketing, social work or human services field
• You are a self-starter who is comfortable turning big ideas into actionable processes and project plans
• You an read a room and tailor your message to a specific audience
• Excellent organizational skills
• Ability to interact with and entertain a crowd of all ages
• Strong, confident communication skills including the ability to write clearly and effectively
• Ability to build strong relationships through effective communications
• Good judgment, critical thinking and decision-making skills
• Ability to retrieve data and create clearly written summaries based on findings
• Extremely detail-oriented with strong time management and prioritization skills
• Self-motivated and disciplined to accomplishing goals
• Ability to collaborate professionally with cross-functional teams
• High-energy and positive attitude are a must for this position along with resilience, adaptability, and integrity
• Ability to work irregular/extended hours, including nights, weekends and holidays as needed
• Strong computer skills including Google Suite
• Track record of working within PCI standards preferred

Additional Requirements

• Commitment: Desire to grow, evolve and improve
• Punctuality: Arriving on time for work is typically a major indicator of your commitment level
• Team Player: Collaborate and work well with others
• Reliability: Responsible, demonstrating good judgment in decision-making
• Communication Skills: Professionalism in written and spoken communications
• Enthusiasm: A positive attitude is contagious and results in a happy team