Endpoint Systems Engineer (L2)

Prime System Solutions; Mimaropa; À distance; PHP 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Work-from-home setup

HMO coverage

SSS/PhilHealth/Pag-IBIG

Résumé du poste

Prime System Solutions is seeking an experienced L2 Endpoint Systems Engineer to support our endpoint engineering team with a focus on patching operations and endpoint management. This role will be hands-on, ticket-driven, and suitable for an MSP or enterprise environment, contributing to patching efforts and Liongard deployments.

The candidate will work across patching, deployment, and documentation, ensuring secure and compliant endpoints while collaborating with team members and clients.

Qualifications

• 3–5 years of experience in endpoint management, systems engineering, or desktop support roles.
• Strong hands-on experience with endpoint patching and update management.
• Experience with one or more RMM/MDM tools such as Kaseya VSA, Microsoft Intune, or Datto RMM.
• Familiarity with ConnectWise or similar ITSM/ticketing platforms.
• Working knowledge of PowerShell scripting.
• Strong troubleshooting, documentation, and communication skills.
• Ability to work independently in an L2 capacity with minimal supervision.

Responsabilités

• Perform patching and updates for client systems using Kaseya VSA.
• Manage OS and application patches through Microsoft Intune.
• Support patching activities using Datto RMM, including monitoring and troubleshooting.
• Generate and maintain patch compliance reports.

Connaissances

Patch management

Endpoint management

PowerShell scripting

Troubleshooting

Documentation

Communication

Independent work

Outils

Kaseya VSA

Microsoft Intune

Datto RMM

ConnectWise

Liongard

PowerShell

Description du poste

We are seeking an experiencedL2 Endpoint Systems Engineerto support our endpoint engineering team with a strong focus onpatching operations and endpoint management. This role will work closely with existing team members to ensure endpoint devices are secure, compliant, and operationally healthy across the organization.

The ideal candidate will be hands‑on, ticket‑driven, and comfortable operating in anMSP or enterprise environment, with the ability to contribute immediately topatching effortsand assist withremediating a backlog of deployments in Liongard.

Key Responsibilities:

Endpoint Patching & Maintenance

• Performpatching and updates for client systemsusingKaseya VSA.
• Manage and deploy operating system and application patches throughMicrosoft Intune.
• Support patching activities usingDatto RMM, including monitoring, troubleshooting failures, and ensuring successful deployment.
• Generate and maintainpatch compliance reports, ensuring systems meet security and compliance standards.

Endpoint Management & Automation

• Deploy, update, and managethird‑party applicationsacross endpoint devices.
• UsePowerShell scriptingto automate endpoint tasks, improve efficiency, and resolve recurring issues.
• Maintain endpoint performance, stability, and security across multiple environments.

Ticketing & Operational Support

• Handle and resolve incidents, service requests, and patch‑related issues via theConnectWise ticketing system.
• Work independently on L2‑level tasks while escalating complex issues when appropriate.
• Follow defined SLAs and operational processes in a high‑volume, ticket‑driven environment.

Asset Management & Documentation (Liongard Focus)

• Maintain accurate endpoint documentation and asset visibility usingLiongard.
• Assist withremediating an existing backlog of Liongard deployments, including:
  • Reviewing and fixing failed or incomplete inspections
  • Re‑establishing connections and configurations
  • Cleaning up and validating asset data
• Ensure endpoint configurations and asset records are current and reliable.

Requirements

• 3–5 years of experience in endpoint management, systems engineering, or desktop support roles
• Strong hands‑on experience withendpoint patchingand update management
• Experience with one or more RMM/MDM tools such asKaseya VSA, Microsoft Intune, or Datto RMM
• Familiarity withConnectWiseor similar ITSM/ticketing platforms
• Working knowledge ofPowerShell scripting
• Strong troubleshooting, documentation, and communication skills
• Ability to work independently in an L2 capacity with minimal supervision

Preferred / Nice‑to‑Have Skills

• Experience working in aManaged Services Provider (MSP)environment
• Previous experience withLiongard, particularly asset management and remediation
• Exposure to patch compliance reporting and audit support
• Understanding of endpoint security best practices

Role Level & Expectations

• This is anL2‑level role, intended to provide immediate operational support
• The engineer will act as an extension of the existing team, helping reduce workload and improve consistency
• The role ishands‑on and execution‑focused, not a leadership or architecture position

Benefits

• Work-from-home setup
• Opportunity to work with a diverse team and international clients
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Health Maintenance Organization (HMO) coverage