Endpoint Analyst

EPAM Systems; Mexico; On-site; PHP 3,699,000 - 6,165,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Upskilling and certification courses

LinkedIn Learning access

Global career opportunities

Job summary

EPAM Systems, a global technology services provider, seeks an Endpoint Analyst to diagnose and resolve endpoint connectivity, authentication, and security issues. You will analyze escalated tickets, leverage logs and security tools, and collaborate with IT and security teams to restore service within SLAs.

The role requires strong networking, AD/Windows authentication, TLS/PKI expertise, and clear documentation. Excellent English communication and multitasking are essential.

Qualifications

• 3+ years of hands-on endpoint support or IT security operations.
• Experience with DHCP/DNS, IP routing, and network security controls.
• Experience with Active Directory and Windows authentication.
• Familiarity with endpoint security tools and policy frameworks.

Responsibilities

• Analyze escalated service requests and diagnose endpoint issues.
• Collaborate with IT and security teams to implement remediation.
• Document knowledge articles to streamline issue resolution.
• Escalate incidents that exceed time-to-resolve thresholds.

Skills

Endpoint support

Networking knowledge

Active Directory & Windows auth

TLS / PKI troubleshooting

HAR log analysis

CyberArk Endpoint Privilege Manager

Intune / GPO management

English proficiency

Education

Bachelor's degree in IT / CS or related field

Tools

HAR analysis tools

Security tools

Job description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking an Endpoint Analyst to independently diagnose and resolve issues related to endpoint connectivity, authentication, and security controls. This role analyzes escalated service desk tickets, leverages logs and security tools to identify root causes, and resolves incidents within defined service level agreements. The analyst applies a consistent, methodical troubleshooting approach while collaborating with IT and security teams.

Responsibilities

• Analyze and resolve escalated service requests from end users and IT teams
• Diagnose endpoint issues using user-reported errors, client-side logs, forwarded events, and vendor support tools
• Troubleshoot network, authentication, and security-related blocks impacting endpoints
• Develop and maintain knowledge articles to support consistent issue resolution
• Collaborate with infrastructure, security, and service desk teams to communicate findings and remediation steps
• Escalate incidents that exceed defined time-to-resolve thresholds

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
• 3+ years of experience in endpoint support, desktop engineering, or IT/security operations
• Background in DHCP, DNS, and network access control, along with IP routing and core networking concepts, including packet capture and analysis
• Knowledge of Active Directory, Windows authentication, and permissions
• Expertise in troubleshooting HTTP inspection services (e.g., Zscaler), TLS, and PKI issues
• Skills in using HAR files to diagnose HTTP connection issues from the client side
• Familiarity with Authenticode signatures and endpoint application control solutions like CyberArk Endpoint Privilege Manager
• Understanding of endpoint policy mechanisms such as GPO and Intune
• Proficiency in query tools and log analysis on raw text files and centralized platforms
• Competency in interpreting common endpoint and security alerts and leveraging online research sources
• Capability to independently research issues, document clear remediation plans, and apply systematic troubleshooting
• Clear and professional verbal and written communication skills, with the ability to manage multiple priorities in a time-sensitive environment
• Proficiency in English at an Upper-Intermediate level (B2) or higher

Nice to have

• Relevant technical certifications (e.g., Microsoft, CompTIA, Security-related)
• Familiarity with authentication protocols such as SAML, Kerberos, and OAuth, as well as OIDC and LDAP
• Proficiency in Microsoft Excel, including Power Query and Pivot Tables
• Skills in PowerShell scripting for troubleshooting and automation
• Exposure to endpoint detection and response tools such as Microsoft Defender, Sentinel, or CrowdStrike

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.