IT Specialist, Endpoint Monitoring

Dsv Air & Sea SAU; Parañaque; On-site; PHP 446,400 - 669,600; Full time

Job summary

Dsv Air & Sea SAU in Parañaque, Philippines, is looking for an IT Specialist for Endpoint Monitoring. You will be responsible for monitoring the health and availability of end-user devices, focusing on proactive incident detection, and working closely with various IT teams.

The ideal candidate should have a university degree in IT, at least 2 years of experience in IT support, and practical knowledge of endpoint monitoring tools like Splunk and Zabbix. Strong collaboration and data analysis skills are essential.

Qualifications

• University degree (preferably in IT, system engineering, or telecommunications).
• Practical knowledge of endpoint monitoring tools (e.g. Splunk, Zabbix).
• Data analysis and visualization skills (e.g. Power BI, dashboards).
• Very good command of English (minimum B2 - C1 level).
• Good time management skills, especially working with deadlines.
• Minimum of 2 years’ experience in IT support or endpoint management.

Responsibilities

• Monitor endpoint health using tools such as UXM(SPLUNK) and Zabbix.
• Analyze telemetry data and logs for anomalies and performance issues.
• Create alerts, dashboards, and reports on infrastructure status.
• Collaborate with IT teams to escalate incidents and implement actions.
• Suggest improvements to monitoring tools and automate response.

Skills

Endpoint monitoring tools

Data analysis

Collaboration

Problem-solving

Time management

Knowledge of Windows environments

Linux knowledge

Knowledge of Jira and Confluence

ServiceNow experience

Education

University degree in IT, system engineering, or telecommunications

Tools

Splunk

Zabbix

Power BI

Job description

Job Req Number: 115417

Time Type: Full Time

IT Specialist, Endpoint Monitoring

Position Target

The IT Specialist in the Endpoint Monitoring team is responsible for monitoring the health and availability of end-user devices in a global IT environment. The role focuses on proactive incident detection, trend analysis, and maintaining high endpoint availability. This position works closely with technical and operational teams to respond effectively to issues and continuously improve monitoring systems.

Tasks and Responsibilities

1. Monitor endpoint health using tools such as, UXM(SPLUNK), Zabbix. etc.
2. Analyze telemetry data and logs to detect anomalies, performance issues, or potential threats.
3. Create alerts, dashboards, and reports on end-user infrastructure status.
4. Collaborate with IT teams to escalat​​e incidents and implement corrective actions.
5. Suggest improvements to monitoring tools and automate event response where possible.
6. Document procedures and configurations, and participate in optimization projects.
7. Compliance with internal regulations, procedures, law and managers' orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection.
8. Behaviors and attitudes consistent with the values of DSV.
9. Professional skills development by participation in training and constant self‑education.

Education and Skills

Minimal requirements

1. University degree (preferably in IT, system engineering, or telecommunications).
2. Practical knowledge of endpoint monitoring tools (e.g. Splunk, Zabbix).
3. Data analysis and visualization skills (e.g. Power BI, dashboards, log analytics).
4. Familiarity with Windows environments and endpoint infrastructure.
5. Very good command of English (minimum B2 - C1 level).
6. Proactive person and team player.
7. Good time management skills, especially working with deadlines.
8. Basic knowledge of Linux.
9. Knowledge regarding Jira and Confluence.
10. Knowledge regarding Microsoft products and ticket systems such as ServiceNow.

Minimal Work Experience

1. Minimum of 2 years’ experience in IT support, infrastructure monitoring, or endpoint management.
2. Experience with telemetry and diagnostic tools will be considered a plus.