Enablement Lead - SaaS Onboarding & Training

Apollo Io; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Apollo.io is seeking an Enablement Program Manager in Manila, Philippines to lead end-to-end onboarding and ongoing enablement for the Support organization. You will drive new hire onboarding, develop content, and partner with local operations to align with business goals.

The role emphasizes facilitation, scalable training design, and data-driven improvements to performance. You will collaborate with multiple teams and leverage LMS and content tools to measure impact.

Qualifications

• 6+ years of experience in customer support, enablement, or training roles, owning onboarding and learning programs.
• SaaS industry experience required.
• Proven ability to lead live in-person facilitation and instructional delivery.
• Strategic thinker with data-informed, results-oriented program building.
• Strong experience using enablement or learning tools (LMS, Google Suite, Notion, survey tools, feedback dashboards).
• Excellent cross-functional collaboration and stakeholder management.
• Bonus: Familiarity with Salesforce, Apollo.io, Maestro, Intercom systems.

Responsibilities

• Lead New Hire Onboarding (Manila, Philippines) with 6-week program strategy, execution, and measurement.
• Facilitate in-person onboarding experiences and ensure sessions are engaging and role-specific.
• Maintain onboarding docs, checklists, and training resources; design certification processes and track ramp milestones.
• Collaborate with GTM Support Enablement Manager to identify enablement needs from CSAT, QA, metrics and product changes.
• Co-develop ongoing training initiatives across tools, workflows, tone/quality, product updates, and customer experience.
• Create feedback loops and reporting mechanisms to ensure program effectiveness.
• Build scalable learning paths including live training, async content, and certification tracks.
• Use enablement tools to deliver, track, and refine training at scale; work cross-functionally with QA, Product, Support Ops, and L&D.
• Define and manage success metrics (time to productivity, QA, CSAT, knowledge assessments); analyze feedback to improve program structure and outcomes.

Skills

Customer support

Enablement

Training

Cross-functional collaboration

Data-informed decision making

Tools

LMS

Google Suite

Notion

Survey tools

Feedback dashboards

Maestro

Intercom

Salesforce

Apollo.io

Job description

Apollo.io is seeking an Enablement Program Manager in Manila, Philippines to lead end-to-end onboarding and ongoing enablement for the Support organization. You will drive new hire onboarding, develop content, and partner with local operations to align with business goals.

The role emphasizes facilitation, scalable training design, and data-driven improvements to performance. You will collaborate with multiple teams and leverage LMS and content tools to measure impact.