Employee Relations Senior Manager

Manulife/John Hancock

Makati

Hybrid

PHP 1,000,000 - 1,800,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work arrangement

Equal Opportunity Employer

Job summary

Manulife/John Hancock in the Philippines seeks an Employee Relations Consultant to advise leaders on disciplinary matters and minimize legal risk. You will lead ER consultations, investigate concerns, and partner with HR, Legal and business units to drive compliant, productive workplaces.

In this hybrid role, you will monitor ER case data, design policy communications, mentor junior staff and lead complex projects while maintaining high autonomy and professional standards in a dynamic financial

Qualifications

5–10 years of ER/LR experience in PH in insurance, BPO, or finance.
Bachelor’s degree in Political Science or Legal Management or related field.
Skilled in conflict mediation and negotiations.
Knowledge of PH labor laws and compliance.

Responsibilities

Investigate complaints and provide guidance for timely resolution.
Counsel and train management on performance management and discipline.
Liaise between HR, Legal, and business areas on ER issues.
Design communications on policies and programs.
Ensure policy compliance and manage severance actions.
Analyze ER case data in Salesforce to identify trends.
Lead complex ER projects with cross-functional teams.
Mentor junior ER staff.
Other duties as assigned.

Skills

Mediation

Negotiation

Conflict management

PH labor law

Regulatory compliance

Education

Bachelor’s degree in Political Science

Bachelor’s degree in Legal Management

Law-related degree

Tools

Salesforce

Job description

Reporting to the Head of HR Employee Relations, this role shall provide professional advice and support to the business in the area of Employee Relations and shall act as the consultant for leaders in facilitating disciplinary cases. The role shall be responsible in handling all Employee Relations concern ensuring that legal risks are minimized if not eliminated. The role is accountable for own work and contributes to setting strong ER standards through expertise that impact other’s deliverables. Can lead medium to large size projects or work streams with moderate resource requirements, risk and/or complexity with multiple teams representing different interests. Due to the confidential and sensitive nature of the job function, the role must be capable of functioning at a high level of autonomy and independence, be competent in dealing with a broad range of employee issues and confident when interacting with employees and management at all levels of the organization.

The Employee Relations Consultant provides consulting services to employees and managers on job-related issues to facilitate resolution internally, thereby minimizing company liability and third-party complaints. This includes monitoring the company's internal environment, researching, recommending and promoting HR policies and programs designed to support a productive working environment. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

No Individual Responsibilities

Ensure smooth, timely and effective resolution of employee relations issues by investigating complaints and concerns; Evaluate and offer choices by providing advice, guidance, and direction
Consult, counsel and train management on performance management and progressive discipline issues; Develop and deliver training/coaching sessions related to employee relations
Develop strong relationships and act as a liaison between HR, Legal, and the business areas on all Employee Relations issues
Design and develop communications related to employee policies and programs
Ensure compliance with Company policies and procedures
Lead and administer severance actions in supported business areas
Capture and Utilize key operational and customer-focused data and metrics (to include ER case management) in the ER case management system, (Salesforce); Analyze the data to identify trends and recommend necessary changes to improve overall productivity and services
Take the lead on the most complex employee relations or human resources projects as assigned; Conduct research, analyze data and prepare recommendations
Act as an expert on employee relation trends by maintaining and enhancing network of contacts in the industry, participating in industry events and professional associations
Mentor and assist in developing more junior members of Employee Relations
Other duties as assigned

Required Qualifications

Preferably least5to10years of in-depth experience in Philippine Employee Relations, Labor Relations or Industrial Relations in the insurance, BPO or Finance industry. Bachelor’s degree preferably Political Science, Legal Management or other courses in the field of Law. Skilled in managing conflict among employees through mediation or negotiations as well as facilitating arbitration. Working knowledge on PH labor laws related termination process. Knowledge in the finance and insurance industry including related regulatory requirements and compliance.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and JohnHancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/JohnHancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition.

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