Email Support Associate

Open Access BPO; Makati; On-site; PHP 284,000 - 341,000; Full time

Job summary

Open Access BPO in Makati is seeking an Email Support Agent for a financial management firm. You will answer customer questions via email and help resolve issues quickly, serving as the first contact to ensure a smooth user experience.

Requirements include 2+ years in online product customer support, Zendesk experience, strong English communication, and a positive, empathetic attitude. The role is on-site in Makati with monthly earnings up to PHP 28,000.

Qualifications

• At least 2 years of experience in customer support for an online product.
• Good technical skills (navigate smartphone and computer apps).
• At least 2 years of experience using Zendesk or similar email/chat support tool.
• Proficient in written and verbal English communication.
• Analytical thinker with attention to detail.
• Empathetic with users and able to create a positive user experience.
• Upbeat, positive, kind, and empathetic personality.
• Open-minded and prepared to learn new skills.
• Willing to work in Makati.

Responsibilities

• Answer customers via email and help resolve issues quickly.
• Regularly aim to improve the quality of customer interactions.
• Be a team player; collaborate with the team to hit client targets.
• Perform other tasks as required by the client.

Skills

Customer support

Zendesk experience

English proficiency

Analytical thinking

Empathy

Team player

Willing to learn

Tools

Zendesk

Job description

Earn up to PHP 28,000/month for this position

7/F Robinsons Summit Center, Ayala Avenue, Makati, PH

Email Support Representatives – Financial management firm

Earn up to PHP 28,000/month for this position

7/F Robinsons Summit Center, Ayala Avenue, Makati, PH

QUALIFICATIONS

• At least 2 years of experience in customer support for an online product
• Good technical skills (able to navigate through smartphone and computer applications)
• At least 2 years of experience using Zendesk or a similar tool for email and chat support
• Proficient in written and verbal English communication
• A critical thinker with good analytical skills and attention to detail
• Ability to empathize with users and create a positive user experience
• With an upbeat, positive, kind, and empathetic personality
• Open-minded and prepared to take on new challenges and learn new skills
• Willing to work in Makati

RESPONSIBILITIES

As an Email Support Agent, you’ll be the first point of contact for answering customer’s questions and helping them to quickly resolve issues.

• Assist customers via email, answering their questions and helping them to quickly resolve issues
• Regularly aim to improve the quality of customer interactions
• Be a team player; have fun and work with a team to hit client targets
• Perform other tasks as required by the client