Email Support Specialist - Zendesk Pro, Makati

Hammerjack Pty Ltd; Philippines; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Transportation allowance

Attendance incentives

Job summary

Hammerjack Pty Ltd in Makati invites applications for an Email Support Agent. You will be the first line of contact, resolving customer questions by email and ensuring quick, clear solutions.

Requirements include at least 1.6 years of email support experience (no blended or short-term roles), strong English, Zendesk or similar tools, and a customer-centric mindset. Compensations include PHP 28,000/month with a 1,000 PHP transportation allowance and attendance incentives.

Qualifications

• At least 1.6 years of experience as Email Support (No blended support and no short-term employment)
• Good technical skills (able to navigate through smartphone and computer applications)
• At least 1.6 years years of experience using Zendesk or a similar tool for email
• Proficient in written and verbal English communication
• A critical thinker with good analytical skills and attention to detail
• Ability to empathize with users and create a positive user experience
• Open-minded and prepared to take on new challenges and learn new skills
• Willing to work in Makati

Responsibilities

• As an Email Support Agent, you'll be the first point of contact for answering customer's questions and helping them to quickly resolve issues.
• Assist customers via email, answering their questions and helping them to quickly resolve issues

Skills

Email support experience

Zendesk or similar email tool

English communication

Analytical thinking

Empathy for users

Tools

Zendesk

Job description

Hammerjack Pty Ltd in Makati invites applications for an Email Support Agent. You will be the first line of contact, resolving customer questions by email and ensuring quick, clear solutions.

Requirements include at least 1.6 years of email support experience (no blended or short-term roles), strong English, Zendesk or similar tools, and a customer-centric mindset. Compensations include PHP 28,000/month with a 1,000 PHP transportation allowance and attendance incentives.