Email & SMS Production Specialist

Outsourced; Philippines; Remote; PHP 446,000 - 714,000; Full time

Job summary

Outsourced is a Philippines-based offshore outsourcing company seeking a diligent Email & SMS Production Specialist. You will build and launch Klaviyo campaigns and automated flows, translating approved copy and creative into campaigns that are accurate and on-brand.

Expect collaboration with marketing leadership and design teams, with a focus on precise execution. You will manage campaign QA, schedule sends, and optimize performance across email and SMS channels, contributing to a

Qualifications

• 2–4 years building email campaigns for ecommerce or D2C brands.
• Hands-on Klaviyo experience with campaigns, flows, segments and templates.
• Familiar with Figma and Adobe Photoshop for email layouts and image exports.
• Basic HTML/CSS to fix rendering problems in email.
• Familiarity with Shopify and how its data flows into Klaviyo.
• Strong written English and meticulous attention to detail.
• Portfolio or samples of emails you've built.

Responsibilities

• Build email and SMS campaigns in Klaviyo from approved briefs and assets.
• Design email layouts from Figma templates and export optimized images.
• Set up segments, send times, tracking, and QA before sends.
• Log sends and basic results, and maintain SOPs in Google Drive.

Skills

Email campaigns

Attention to detail

Strong written English

Portfolio review

Tools

Klaviyo

Figma

Adobe Photoshop

HTML/CSS

Shopify

Job description

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Email & SMS Production Specialist

Full Time Employee

Job Summary

We're looking for a detail-oriented Email & SMS Production Specialist to build and launch our Klaviyo campaigns and automated flows.

Job Description

About Us: Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

General description: We're looking for a detail-oriented Email & SMS Production Specialist to build and launch our Klaviyo campaigns and automated flows. The company is a natural products brand selling direct-to-consumer and through Amazon, Walmart and other marketplaces. We send about 5 email and SMS campaigns a week, and more during sales and holidays.

You'll turn approved copy and creative into campaigns that are accurate, on brand and ready to send. That means designing emails from our templates, translating existing design into Klaviyo, building and QA'ing every send, and scheduling it once it's approved. Your job is precise, reliable execution. You'll work closely with the Marketing Director, our Marketing Designer, and our Copy & Content team.

Role & responsibilities

Campaign production

• Build email and SMS campaigns in Klaviyo from approved briefs, copy and creative in Asana.
• Design email layouts from existing Figma templates and brand guidelines, and export images optimized for email.
• Set up segments, exclusions, send times, smart sending and UTM tracking for every send.
• Run the QA checklist before each send: links, preview text, personalization, discount codes, segments, mobile and dark-mode rendering.
• Send test emails and SMS for approval, make the requested revisions, and schedule once approved.
• Build resends to non-openers and follow-up versions as directed.
• Analyze campaign performance and provide optimization recommendations

Flows & list health

• Audit live flows for broken links, outdated offers and overlapping triggers, and report what you find.
• Build and launch approved flows from our backlog, such as winback, replenishment, back-in-stock and review request.
• Keep flows, campaigns, templates and segments organized with clear naming.

Reporting & process

• Log every send in Asana and record basic results: opens, clicks, revenue.
• Write and maintain step-by-step SOPs in Google Drive for every recurring task.
• Flag errors, risks or unclear briefs before they reach customers.

What this role does not do

• Write or rewrite customer-facing copy. Our US team owns brand voice.
• Send or schedule anything without written approval.

Qualifications

• 2-4 years building email campaigns for ecommerce or DTC brands, ideally in wellness, beauty, CPG or natural products.
• Hands-on Klaviyo experience with campaigns, flows, segments, SMS and templates. Klaviyo certification is a plus.
• Working knowledge of Figma and Adobe Photoshop for email layouts and image exports.
• Basic HTML/CSS to fix rendering problems in email.
• Familiarity with Shopify and how its data flows into Klaviyo.
• Strong written English and careful attention to detail. You catch the wrong link, the expired code and the typo before anyone else does.
• A portfolio or samples of emails you've built.

Additional requirements

• Comfortable working US Central hours consistently.
• Reliable high-speed internet and backup power, provided or verified by the agency.
• Experience with Asana, Slack and Google Workspace.
• Organized and proactive. You ask questions early and follow processes closely.
• Willing to sign confidentiality and data-handling agreements and to use individual logins with multi-factor authentication.

Work Schedule: M to F 11pm to 8am PH

Work Location: Homebased

Note: As part of our recruitment process, we conduct background checks on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.