Email & SMS Production Specialist

Outsourced; Metro Manila; Remote; PHP 446,000 - 781,000; Full time

Job summary

Outsourced. ph is seeking a detail-oriented Email & SMS Production Specialist to build and launch Klaviyo campaigns and automated flows.

You’ll turn approved copy and creative into campaigns that are on-brand, accurate, and ready to send, designing emails from templates and exporting images for email. You’ll work closely with the Marketing Director, Marketing Designer and Copy & Content team, handle QA, segmentation, and reporting, and build flows such as winback and back-in-stock.

Qualifications

• 2–4 years building email campaigns for ecommerce or DTC brands.
• Hands-on Klaviyo experience with campaigns, flows, segments, SMS and templates.
• Klaviyo certification is a plus.
• Familiarity with Shopify and how its data flows into Klaviyo.
• A portfolio or samples of emails you’ve built.

Responsibilities

• Build email and SMS campaigns in Klaviyo from approved briefs.
• Design email layouts from existing Figma templates and export images for email.
• Set up segments, exclusions, send times, smart sending and UTM tracking.
• Run the QA checklist before each send and schedule once approved.
• Build resends to non-openers and follow-up versions as directed.
• Analyze campaign performance and provide optimization recommendations.
• Audit live flows for broken links and report findings.
• Build and launch approved flows like winback, replenishment, back-in-stock.
• Log every send in Asana and record basic results.
• Write and maintain SOPs for recurring tasks.

Skills

Email marketing

Attention to detail

Strong written English

Project management

Communication

Tools

Klaviyo

Figma

Adobe Photoshop

HTML/CSS

Shopify

Asana

Slack

Google Workspace

Job description

About Us

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

About Us

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

General Description

We’re looking for a detail-oriented Email & SMS Production Specialist to build and launch our Klaviyo campaigns and automated flows. The company is a natural products brand selling direct-to-consumer and through Amazon, Walmart and other marketplaces. We send about 5 email and SMS campaigns a week, and more during sales and holidays.

You’ll turn approved copy and creative into campaigns that are accurate, on brand and ready to send. That means designing emails from our templates, translating existing design into Klaviyo, building and QA’ing every send, and scheduling it once it’s approved. Your job is precise, reliable execution. You’ll work closely with the Marketing Director, our Marketing Designer, and our Copy & Content team.

Role & Responsibilities

Campaign production

• Build email and SMS campaigns in Klaviyo from approved briefs, copy and creative in Asana.
• Design email layouts from existing Figma templates and brand guidelines, and export images optimized for email.
• Set up segments, exclusions, send times, smart sending and UTM tracking for every send.
• Run the QA checklist before each send: links, preview text, personalization, discount codes, segments, mobile and dark-mode rendering.
• Send test emails and SMS for approval, make the requested revisions, and schedule once approved.
• Build resends to non-openers and follow-up versions as directed.
• Analyze campaign performance and provide optimization recommendations.

Flows & list health

• Audit live flows for broken links, outdated offers and overlapping triggers, and report what you find.
• Build and launch approved flows from our backlog, such as winback, replenishment, back-in-stock and review request.
• Keep flows, campaigns, templates and segments organized with clear naming.

Reporting & process

• Log every send in Asana and record basic results: opens, clicks, revenue.
• Write and maintain step-by-step SOPs in Google Drive for every recurring task.
• Flag errors, risks or unclear briefs before they reach customers.

What This Role Does Not Do

• Write or rewrite customer-facing copy. Our US team owns brand voice.
• Send or schedule anything without written approval.

Qualifications

• 2-4 years building email campaigns for ecommerce or DTC brands, ideally in wellness, beauty, CPG or natural products.
• Hands-on Klaviyo experience with campaigns, flows, segments, SMS and templates. Klaviyo certification is a plus.
• Working knowledge of Figma and Adobe Photoshop for email layouts and image exports.
• Basic HTML/CSS to fix rendering problems in email.
• Familiarity with Shopify and how its data flows into Klaviyo.
• Strong written English and careful attention to detail. You catch the wrong link, the expired code and the typo before anyone else does.
• A portfolio or samples of emails you’ve built.

Additional Requirements

• Comfortable working US Central hours consistently.
• Reliable high-speed internet and backup power, provided or verified by the agency.
• Experience with Asana, Slack and Google Workspace.
• Organized and proactive. You ask questions early and follow processes closely.
• Willing to sign confidentiality and data-handling agreements and to use individual logins with multi-factor authentication.

Work Schedule: M to F 11pm to 8am PH

Work Location: Homebased

Note: As part of our recruitment process, we conduct background checks on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.