Real Time Analyst (MANILA) Philippines Business Analytics 8-September-2026

TDCX Group; Manila; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

Mentoring program

Flexible work arrangements

Global company awards

Job summary

TDCX Group in Manila is seeking a Data Analyst to analyze data trends, perform gap analysis, generate reports, and propose improvements to metric collection processes. You will deliver tracking for key KPIs/SLA’s and maintain relationships with the BI supplier.

The ideal candidate has a Bachelor’s degree or higher, at least 2 years of related experience, strong Excel and data-tool skills, and excellent English communication. Join a global leader in BPO with growth opportunities.

Qualifications

• Bachelor’s degree or higher in any field.
• At least 2 years of related data/BI experience.
• Advanced Excel and data tools proficiency.
• Strong English communication.

Responsibilities

• Data analysis, spotting trends, gap analysis, reports, and improvements to metric collection.
• Produce and deliver tracking and reporting for key KPI/SLA’s in the business.
• Maintain daily relationship with the business intelligence supplier.
• Seek opportunities to drive innovation and process improvement in reporting.
• Create and maintain efficient and secure systems for recording data and producing documentation.
• Design dashboards and scorecards for Senior Leadership and Business Unit.
• Perform other duties as assigned within your employment category.

Skills

Data analysis

Advanced Excel

Numerical skills

Independent worker

Education

Bachelor’s degree or higher

Tools

Excel

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
• Produce and deliver tracking and reporting for key KPI/SLA’s in the business
• Maintaining the daily relationship with the business intelligence supplier
• Seek opportunities to drive innovation and process improvement within the reporting spectrum
• Create and maintain efficient and secure systems for recording data and producing relevant documentation
• Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Strong technical and numerical skills with advanced Excel and data tools
• Ability to perform statistical analysis and produce analytical and informative reports
• Must have initiative, drive and work independently with minimum supervision and a good team player.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

Job Segment: BPO, Business Process, Data Analyst, Quality Manager, Statistics, Operations, Quality, Management, Data