Design High-Performance Campaigns for Australia's Automotive Leaders
Our client is a Sydney-based customer relationship management and digital marketing company serving the automotive industry across Australia and New Zealand. Established in 2000, they specialize in automated CRM communications, targeted email and SMS campaigns, customer contact management, and outbound call services. They help automotive dealerships and major dealer groups strengthen customer relationships, improve retention, and maximize marketing performance. Through innovative technology, personalized campaigns, creative expertise, and data-driven strategies, they deliver measurable results, operational efficiency, and exceptional customer experiences across automotive markets.
About the Role
Create campaigns that connect Australia's automotive brands with customers! Join Emapta as an Email Marketing Specialist and develop high-converting email and SMS campaigns. Strengthen customer engagement, retention, and business growth while enjoying international exposure, professional mentorship, continuous upskilling, and long-term global career opportunities designed for top 1% talent.
Job Overview
- Employment Type: Full-time
- Day 1 HMO coverage with one free dependent
- Competitive salary package
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through Emapta's banking partner, subject to bank assessment and approval, available to eligible account holders with at least six months of company tenure
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to office gyms in Ortigas and Makati, including a complimentary physical fitness trainer
- Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more
- Unlimited employee referral incentive opportunities across the organization
- Standard government-mandated and Emapta benefits
- 20 annual leave credits, with unused credits carried over until the end of the following year
- Mentorship and exposure to global leaders and teams
- Diverse and supportive work environment
The Qualifications We Seek
Professional Experience
- 2 to 3 years of experience as a Marketing Assistant, Marketing Executive, Email Marketing Specialist, or in a similar marketing role
Essential Technical and Marketing Skills
- Excellent verbal and written English communication skills
- Proficiency in HTML electronic direct mail (eDM) design and development, supported by a portfolio of relevant work
- Proficiency in BeeFree (RGE), Canva, and Adobe Photoshop for email design and creative asset development
- Experience in end-to-end eDM and SMS campaign management, including campaign preparation, execution, and dispatch
- Strong proficiency in Microsoft Excel, including data cleansing, deduplication, lookups, filtering, formatting, and reporting
- Experience in direct client communication, including data confirmation, campaign coordination, and performance reporting
Highly Regarded Qualifications
- Experience in social media marketing campaigns across LinkedIn, Facebook, and Instagram
- Previous experience in customer service or business process outsourcing (BPO) outbound calls
Additional Technical Advantages
- Familiarity with Adobe Illustrator, Figma, Mailchimp, Klaviyo, HubSpot, or similar design and marketing platforms
- Previous experience or exposure to the automotive industry
- Basic knowledge of HTML and CSS hand-coding
Personal Attributes and Professional Qualities
- Enthusiasm for marketing, continuous learning, and professional development
- Creative and innovative mindset, with the ability to contribute original ideas and practical solutions
- Strong work ethic, reliability, and adaptability to shifting deadlines and priorities
- Exceptional attention to detail, particularly in customer data accuracy, audience selection, and campaign schedules
- Confidence and professionalism in direct client communication
- Collaborative attitude and willingness to support outbound calls when business needs require
Your Daily Tasks
Campaign Design and Development
- Design and develop responsive HTML electronic direct mail (eDM) campaigns using BeeFree (RGE)
- Create campaign graphics and visual assets using Canva, Adobe Photoshop, and other design tools
- Apply client brand guidelines consistently across email, SMS, and social media campaigns
- Test eDM campaigns across devices and email clients to ensure functionality, visual consistency, and quality before client approval
Campaign Execution and Dispatch
- Manage end-to-end eDM and SMS campaigns, from initial briefs and creative development to data preparation, quality assurance, client approval, scheduling, and dispatch
- Write clear, concise, and engaging SMS content within required character limits
- Monitor and analyze campaign performance metrics, including open rates, click-through rates, bounce rates, unsubscribe rates, and customer responses
Campaign Data Preparation and Compliance
- Cleanse, deduplicate, segment, and format customer contact lists using Microsoft Excel
- Apply suppression and unsubscribe lists and verify compliance with the Australian Spam Act
- Protect customer information and adhere to established data security, privacy, and confidentiality policies
Client Communication and Performance Reporting
- Serve as the primary point of contact for clients regarding campaign briefs, creative proofs, approvals, and coordination
- Submit campaign data to clients for review and confirmation before every dispatch
- Prepare and deliver post-campaign performance reports with clear insights and actionable recommendations
Social Media Marketing
- Plan, create, and schedule social media content across LinkedIn, Facebook, and Instagram for internal and client campaigns
- Monitor audience engagement and recommend improvements to content effectiveness and campaign performance
- Conduct outbound customer calls alongside the designated team during periods of lower campaign activity
- Record customer interactions and call outcomes accurately in client customer relationship management (CRM) systems
Continuous Improvement and Process Optimization
- Recommend creative ideas and practical improvements to strengthen campaign performance, operational efficiency, and team productivity
- Document and standardize campaign workflows, procedures, and templates to support consistency and scalability
How Success Is Measured
- Deliver campaigns on schedule with accurate content, customer data, and error-free execution
- Obtain client confirmation of campaign data before every dispatch and apply all required suppression and compliance measures
- Submit post-campaign performance reports on time with clear insights and actionable recommendations
- Maintain positive client feedback through high-quality creative work, professional communication, and responsive service
- Meet outbound call targets and contribute productively during periods of lower campaign activity
Join the Top 1% Talent. A Better Career. A Better Life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.