Ecommerce Support & Online Shop Ops Specialist

lomography

Philippines

On-site

PHP 335,000 - 502,000

Full time

14 days+

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Job summary

Lomography Manila is seeking a motivated Customer Support Specialist to join our local team in Makati. You will help manage reporting tasks, assist with customer support, file cases, and oversee day-to-day order processing and pre-order processing.

You will collaborate with our Online team and other departments to support local and international operations. The ideal candidate has a Bachelor's degree in business or related field, 1–2 years in ecommerce or customer support, strong MS

Qualifications

Bachelor’s degree in Business, E-Commerce, Sales & Marketing, or related field preferred.
1–2 years of experience in e-commerce, online retail or customer support.
Proficient in MS Office Suite and Google Suite, especially spreadsheets.
Strong analytical, organizational, and multitasking skills.
Excellent communication and interpersonal skills.
Fluency in English; additional languages are a plus.

Responsibilities

Assist customer support teams and resolve issues in online listings or transactions.
Handle customer concerns, file cases to our QC tool, and file case evidences
Manage day-to-day operations and optimization of the Lomography Online Shop.
Order Processing & Pre-Order processing incl communication with customers
Generate weekly, monthly, and ad-hoc reports as needed.