Ecommerce Operations Manager

MangoTalent; Philippines; Remote; PHP 3,810,000 - 5,714,000; Full time

Job summary

HireMango is seeking an Ecommerce Operations & Website Coordinator for a fast-growing US DTC ecommerce brand. You will own the website change queue, coordinate Shopify updates, QA across devices, and translate CRO priorities into actionable briefs for developers and designers.

Expect to manage briefs, timelines, and dependencies, while using an internal AI system to draft documentation and maintain repeatable workflows. Strong UX/UI, HTML/CSS skills, and daily AI tool use are essential.

Qualifications

• 5+ years of experience in ecommerce operations or website coordination
• 3-4+ years of hands-on Shopify experience (themes, product and collection pages, navigation, promotions)
• Proven project coordination track record managing a queue of requests to on-time delivery
• Strong working knowledge of UX/UI principles
• Working knowledge of HTML/CSS to troubleshoot issues and brief technical teams
• Demonstrated, practical daily use of AI tools
• Reliable availability during US business hours (PST-EST)
• Ability to share work examples and complete a short role-relevant exercise

Responsibilities

• Manage the website change queue including briefs, priorities, owners, deadlines, dependencies, and release status
• Coordinate Shopify updates across landing pages, product pages, merchandising, navigation, and promotional content
• Translate marketing and CRO requests into clear requirements for developers and design partners
• Use the internal AI system to draft briefs, maintain documentation, track follow-ups, and build repeatable workflows and QA checklists
• Test every change on mobile and desktop - links, pricing, promotions, forms, tracking, and full purchase journey - before and after launch
• Make routine changes directly in Shopify and escape complex development work
• Keep stakeholders informed and close the loop on every open item

Skills

Ecommerce operations

Shopify

Project coordination

UX/UI principles

HTML/CSS

AI tools

US business hours availability

Job description

Only CVs in English will be accepted

Role and Company Overview

HireMango is placing an Ecommerce Operations & Website Coordinator for a fast-growing US direct-to-consumer ecommerce brand with over a decade in business and 50,000+ customers. They operate on Shopify and run an internal AI-enabled operating system. This role owns the website change queue from intake to release - coordinating developers and designers, QA-ing every change on desktop and mobile, and translating marketing and CRO priorities into clear technical briefs. Routine changes are executed directly in Shopify; complex development work is escalated.

Responsibilities

• Manage the website change queue including briefs, priorities, owners, deadlines, dependencies, and release status
• Coordinate Shopify updates across landing pages, product pages, merchandising, navigation, and promotional content
• Translate marketing and CRO requests into clear requirements for developers and design partners
• Use the internal AI system to draft briefs, maintain documentation, track follow-ups, and build repeatable workflows and QA checklists
• Test every change on mobile and desktop - links, pricing, promotions, forms, tracking, and full purchase journey - before and after launch
• Make routine changes directly in Shopify and escape complex development work
• Keep stakeholders informed and close the loop on every open item

Requirements

• 5+ years of experience in ecommerce operations or website coordination roles
• 3-4+ years of hands-on Shopify experience (themes, product and collection pages, navigation, promotions)
• Proven project coordination track record - managing a queue of requests to on-time delivery
• Strong working knowledge of UX/UI principles
• Working knowledge of HTML/CSS to troubleshoot issues and brief technical teams
• Demonstrated, practical daily use of AI tools
• Reliable availability during US business hours (PST-EST)
• Ability to share work examples and complete a short role-relevant exercise

Nice-to-Haves

• Shopify Liquid or theme customization experience
• Exposure to CRO, A/B testing, or landing page optimization
• Familiarity with analytics and tracking QA (GA4, tag managers, pixels)
• Experience writing SOPs, QA checklists, or release documentation
• Experience building AI-assisted workflows or prompts for operations work
• Prior work with freelance developers or design agencies