Ecommerce Manager

Nyne Beauty Inc.

Makati

On-site

PHP 900,000 - 1,500,000

Full time

14 days+

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Benefits offered by this job

Additional leave

Employee discount

Health insurance

Life insurance

Opportunities for promotion

Promotion to permanent employee

Job summary

A retail distribution company in Metro Manila seeks an experienced E-Commerce Manager to lead online sales channels and enhance the customer experience. This role involves developing e-commerce strategies, managing website operations, and executing digital marketing campaigns to drive growth. The ideal candidate has a background in e-commerce management, excellent analytical skills, and experience leading teams. Attractive benefits include additional leave, employee discounts, and promotion opportunities.

Qualifications

Proven experience in e-commerce management, preferably in retail.
Strong understanding of online sales strategies and digital marketing.
Ability to manage multiple projects simultaneously.
Strong understanding of e-commerce platforms, digital marketing and online sales strategies
Analytical, organizational and communication skills
Proficiency with e-commerce tools such as Google Analytics and CRM systems
Ability to manage multiple projects in a fast-paced environment

Responsibilities

Develop and implement e-commerce strategies aligned with business goals.
Manage online product catalog to ensure accurate information.
Optimize online customer journey to enhance user experience.
Monitor performance with analytics and adjust tactics
Optimize online customer journey and conversion rates
Manage online product catalog and pricing
Oversee order fulfillment, logistics, returns and exchanges
Lead and mentor the e-commerce team and coordinate with marketing/IT
Create content calendars and site landing pages
Provide analytics reports on online sales and traffic

Skills

E-commerce management

Digital marketing

Analytical skills

Team management

SEO

CRM systems

Education

Bachelor's degree in Marketing, Business, E-Commerce, or a related field

Master's preferred

Tools

Google Analytics

SEO tools

Adobe Photoshop

UX software

Job description

The E-Commerce Manager is responsible for leading and managing the online sales channels for the retail distribution company. This role involves developing and executing e-commerce strategies, enhancing the online customer experience, and driving sales growth through effective digital marketing and operational management. The E-Commerce Manager will collaborate with various teams to achieve business objectives and improve the overall online shopping experience.

Duties And Responsibilities

E-Commerce Strategy and Planning:
Develop and implement comprehensive e-commerce strategies that align with the companys overall business goals.
Identify growth opportunities and emerging e-commerce trends to increase market share and revenue. - Set and manage sales targets for the e-commerce channel.
Website Management:
Oversee the daily operations and maintenance of the e-commerce platform, ensuring optimal performance, security, and user experience.
Work with IT and web development teams to implement new features and improvements on the website.
Ensure the website is up-to-date with accurate product information, pricing, and inventory levels.
Digital Marketing:
Plan and execute digital marketing campaigns, including Search Engine Optimization (SEO)/SEM, email marketing, social media, and online advertising.
Monitor and analyze digital marketing performance, making data-driven adjustments to improve results.
Utilize analytics tools to track key performance indicators (KPIs) and report on the effectiveness of digital marketing efforts.
Customer Experience:
Optimize the online customer journey to enhance user experience and increase conversion rates.
Implement and analyze customer feedback to continuously improve the e-commerce platform.
Ensure high levels of customer satisfaction through effective online support and service.
Product Management:
Manage the online product catalog, ensuring accurate product descriptions, images, and pricing.
Coordinate with the merchandising and supply chain teams to ensure timely product availability and delivery.
Monitor product performance and make recommendations for improvements or changes.
Order Fulfillment and Logistics:
Oversee the order fulfillment process, ensuring timely and accurate delivery of products to customers. - Collaborate with logistics and warehouse teams to streamline operations and improve efficiency.
Monitor and manage returns and exchanges to ensure customer satisfaction.
Analytics and Reporting:
Track and analyze key performance indicators (KPIs) to measure the success of e-commerce initiatives. - Prepare regular reports on website performance, sales, customer behavior, and digital marketing efforts.
Use data insights to inform and adjust e-commerce strategies and actions.
Team Management:
Lead and mentor the e-commerce team, fostering a collaborative and high-performance work environment.
Coordinate with other departments, such as marketing, IT, and customer service, to ensure seamless operations and support for e-commerce activities
Meeting customers expectations by recommending changes to product or services and websites.
Administering and supervising E-commerce merchandising team to accomplish the company target.
Responsible for all online activities
Develop affiliate marketing programs.
Create and maintain an online business plan.
Staying up to date on software or data trends.
Keep current knowledge of online trends.
Updating website for new mobile or computer systems to appeal to current and future customers.
Provide analytic reports of online sales.
Search Engine Optimization (SEO), PPC, CMS, Social Media, Email marketing.
Manage all online activity in relation to traffic acquisition, sales, conversion and A/B testing and reporting.
Analyze various data in order to deliver data driven strategies in order to deliver top performance and achieve KPIs.
Develop content calendar and oversee website uploads and landing pages development.
Providing support for strategy development and sales performances.

Qualifications And Requirements

Bachelors degree in Marketing, Business, E-Commerce, or a related field (Masters preferred).
Proven experience in e-commerce management, preferably within the retail or distribution sector.
Strong understanding of e-commerce platforms, digital marketing, and online sales strategies.
Excellent analytical, organizational, and communication skills.
Proficiency with e-commerce tools and software, such as Google Analytics, SEO tools, and CRM systems.
Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously
Experience managing a team of people
Ability to critique and advise E-Commerce team
Digital marketing experience and keen interest
In depth understanding of web design and web analytic software
Experience in marketing and technology
Ideally use of Adobe Photoshop, IDesign, UX, Dreamweaver, Google Analytics
Knowledge of Bulk Editing, Multi-Attribution modelling, Bid Management across networks, A/B testing of adverts, Google adwords
Educated to degree level in Digital Marketing or any related field