Ecommerce Customer Success Lead - Data-Driven Growth

Focus Global Inc.; Taguig; Hybrid; PHP 700,000 - 900,000; Full time

Job summary

Focus Global Inc. is seeking an Ecommerce Customer Success Lead to implement customer success strategies and manage a team. Your role involves optimizing customer experience, leading initiatives, and analyzing data for insights. The ideal candidate has strong leadership skills and is passionate about customer success.

Applicants should possess a Bachelor's Degree and have 4-6 years of experience in E-Commerce or customer service, with at least 2-3 years in a leadership position. This hybrid role requires excellent communication skills and the ability to manage multiple projects.

Qualifications

• 4-6 years experience in E-Commerce or customer service with at least 2-3 years in a leadership role.
• Must be passionate about customer success and elevating the customer experience.
• Highly organized – able to manage multiple projects and meet deadlines.

Responsibilities

• Recommend and lead strategies to optimize the customer experience.
• Analyze metrics and provide critical insights to stakeholders.
• Lead and coach a team of associates.

Skills

Customer success strategy

Data analysis

Team management

Customer service

Communication

Education

Bachelor's Degree

Tools

Google Business Suite

Zendesk

Job description

Focus Global Inc. is seeking an Ecommerce Customer Success Lead to implement customer success strategies and manage a team. Your role involves optimizing customer experience, leading initiatives, and analyzing data for insights. The ideal candidate has strong leadership skills and is passionate about customer success.

Applicants should possess a Bachelor's Degree and have 4-6 years of experience in E-Commerce or customer service, with at least 2-3 years in a leadership position. This hybrid role requires excellent communication skills and the ability to manage multiple projects.