Ecommerce CSM AU/NZ — Post-Purchase Expert

Focus Global Inc; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Focus Global Inc is seeking a Customer Success Specialist in the Philippines to manage calls, emails, and after-sales support. You will leverage product knowledge and outstanding communication to deliver exceptional customer experiences and build lasting relationships.

You will handle product inquiries, assist with post-purchase support, manage returns and claims, and collaborate with local and ANZ teams. The role emphasizes data-driven insights and continuous improvement to protect our brand

Qualifications

• Bachelor's degree required.
• 1–2 years of customer service experience; regional exposure is a plus.
• Excellent communication and interpersonal skills; strong problem-solving under pressure.
• CRM proficiency; willingness to learn new tools.

Responsibilities

• Handle inbound calls and emails with a friendly, professional approach.
• Provide post-purchase support including order tracking and product details.
• Coordinate with relevant teams to resolve returns, refunds, and claims.
• Share customer feedback and help improve service strategy.
• Create reports on inquiries and resolutions, call metrics, and trends.

Skills

Exceptional communication

Interpersonal skills

Problem-solving

Data-driven

Education

Bachelor's degree

Tools

CRM software

Job description

Focus Global Inc is seeking a Customer Success Specialist in the Philippines to manage calls, emails, and after-sales support. You will leverage product knowledge and outstanding communication to deliver exceptional customer experiences and build lasting relationships.

You will handle product inquiries, assist with post-purchase support, manage returns and claims, and collaborate with local and ANZ teams. The role emphasizes data-driven insights and continuous improvement to protect our brand