E-commerce Specialist

SPS Training & Consultancy Services Inc.; Pasig; On-site; PHP 300,000 - 600,000; Full time

Job summary

SPS Training & Consultancy Services Inc. seeks a proactive Shopify administrator to manage day-to-day store operations in Manila, ensuring accurate product listings, pricing, and inventory.

You will update banners, descriptions, and images, while coordinating with the warehouse to fulfill orders and resolve customer inquiries. You will leverage AI tools like ChatGPT or Claude to streamline workflows, improve listings, optimize communications, and generate insightful reports.

Qualifications

• Experience managing or supporting an online store, e-commerce operations, or similar functions.
• Strong and practical knowledge of AI tools such as ChatGPT, Claude, or similar platforms.
• Comfortable handling product listings, inventory, pricing, and order processing.
• Highly detail-oriented and able to spot errors before they affect customers.
• Able to work independently with minimal day-to-day supervision.
• Proactive and capable of planning and prioritizing tasks independently.
• Strong organizational and problem-solving skills.
• Good communication skills, especially when coordinating with warehouse teams and customers.

Responsibilities

• Manage the Shopify store on a day-to-day basis including product listings, pricing updates, images, banners, and store content.
• Monitor inventory and align Shopify stock with physical inventory.
• Identify and resolve inventory discrepancies before they affect orders.
• Process and monitor online orders through Shopify and coordinate with warehouse for timely fulfillment.
• Serve as the point person for online order concerns including status, shipping, returns, and complaints.
• Develop and maintain Shopify strategy, roadmap, and action plans.
• Monitor basic sales and website traffic reports to identify trends and opportunities.
• Use AI tools to improve daily workflows such as product listings, customer communication, and reporting.
• Proactively identify store issues and opportunities for improvement.

Skills

Online store management

AI tools usage

Product listings

Inventory management

Order processing

Warehouse coordination

Attention to detail

Independent work

Task prioritization

Communication with customers

Tools

ChatGPT

Claude

Job description

Key Responsibilities

• Manage the Shopify store on a day-to-day basis, including:

  • Product listings and descriptions

  • Pricing updates

  • Product images

  • Banners and promotions

  • Store content and updates

• Monitor and maintain accurate online inventory, ensuring Shopify stock is aligned with physical inventory

• Identify and resolve inventory discrepancies before they result in customer orders or complaints

• Process and monitor online orders through Shopify

• Coordinate closely with the warehouse team to ensure accurate and timely order fulfillment

• Serve as the point person for online order concerns, including:

  • Order status updates

  • Shipping inquiries

  • Returns

  • Customer complaints

• Develop and maintain the Shopify store's strategy, roadmap, and action plans

• Monitor basic sales and website traffic reports to identify trends and opportunities

• Use AI tools such as ChatGPT, Claude, or similar platforms to improve daily workflows, including product listings, customer communication, and reporting

• Proactively identify store issues, errors, and opportunities for improvement

Qualifications

• Experience managing or supporting an online store, e-commerce operations, or similar functions

• Strong and practical knowledge of AI tools such as ChatGPT, Claude, or similar platforms

• Comfortable handling product listings, inventory, pricing, and order processing

• Highly detail-oriented and able to spot errors before they affect customers

• Able to work independently with minimal day-to-day supervision

• Proactive and capable of planning and prioritizing tasks independently

• Strong organizational and problem-solving skills

• Good communication skills, especially when coordinating with warehouse teams and customers