E-COMMERCE PRODUCT OFFICER

Positive Exposure Productions, Inc; Pasig; Hybrid; PHP 1,000,000 - 2,000,000; Full time

Job summary

Positive Exposure Productions, Inc is seeking a Product Manager to drive travel product management across hotels, tours, transport, and experiences within LOVEPH. You will translate requirements into specs, coordinate with UX/UI and engineering, and ensure end-to-end booking journeys from discovery to fulfillment.

The role requires coordinating merchant readiness, testing, and cross-platform alignment across iOS, Android, and web, with a hybrid work setup in Metro Manila.

Qualifications

• Bachelor’s degree in Business, Tourism Management, IT, or related field; equivalent experience considered.
• At least 4 years in travel e-commerce, product management, or digital marketplaces.
• Experience coordinating digital products from requirements to launch.
• Knowledge of travel inventory, pricing, booking systems, and supplier fulfillment.
• Ability to write user stories, acceptance criteria, and product status reports.

Responsibilities

• Travel product management across hotels, tours, transport, attractions, dining, nightlife.
• Document requirements, user stories, pricing, availability, and cancellation terms.
• Develop customer journeys from discovery to post-booking.
• Coordinate supplier and payment integrations and resolve failed payments.
• Maintain product backlog and track delivery, raising blockers.
• Ensure cross-platform alignment for iOS, Android, and web.
• Launch readiness checklists and performance analysis.

Skills

Product management

Analytical skills

Communication

Documentation

Education

Bachelor’s degree in Business, Tourism Management, Information Technology, Industrial Engineering, or related field

Tools

Spreadsheets

Analytics tools

Job description

About the Company

Positive Exposure is a multidisciplinary consulting company focused on Philippine Tourism. Major projects range from tourism development planning, branding, product development, partnerships and digitalization. Our digitalization initiative transformed into a proprietary tourism digital platform-LOCALIZED ONLINE VISITOR ECOSYSTEM -LOVEPH.

Love PH is the company’s banner product which is scheduled to be launched in Q12026. In collaboration with the Department of Tourism, we have designed a seamless and multifunctional online travel agency where visitors to and in the Philippines can plan, book and pay for their travel needs in one single app.

This core product of Positive Exposure aims to revolutionize and transform the tourism industry through its unique and customized features.
Manage the development and operational readiness of assigned travel products on LOVEPH. Translate customer, merchant, and business requirements into clear specifications and coordinate with the Product & Engineering team to deliver reliable discovery, booking, payment, and fulfillment journeys.

Duties and Responsibilities

Area Responsibilities

1. Travel Product Management

Manage assigned categories such as hotels, tours, transport, attractions, dining, nightlife, and wellness. Maintain clear product scope, priorities, milestones, and accountable owners.

2. Requirements and Business Rules

Document product requirements, user stories, acceptance criteria, pricing rules, availability, booking cutoffs, inclusions, exclusions, cancellation terms, and refund conditions.

3. Customer Journey Development

Work with UX/UI and engineering members to develop complete journeys from product discovery through booking, payment, confirmation, fulfillment, and post-booking assistance.

4. Merchant Product Readiness

Validate that merchant listings contain complete and accurate descriptions, rates, inventory, schedules, policies, and fulfillment instructions before activation. Coordinate corrections with the onboarding team.

5. Development Coordination

Maintain the backlog for assigned products, clarify requirements, track delivery, and elevate blockers or changes affecting timelines.

6. Supplier and Payment Integrations

Define business requirements for supplier systems, payment gateways, vouchers, and digital tickets. Confirm expected handling of failed payments, unavailable inventory, and delayed supplier confirmations.

7. Testing and Acceptance

Coordinate product-specific end-to-end tests covering successful bookings, failed transactions, cancellations, refunds, and service exceptions. Document defects and verify fixes with QA.

8. Cross-Platform Alignment

Check that approved product functions and information are aligned across iOS, Android, and web. Track differences and coordinate their resolution.

9. Launch Readiness

Maintain readiness checklists covering listings, inventory, functionality, policies, testing, analytics, and support instructions. Recommend activation or postponement based on evidence.

10. Product Performance Analysis

Monitor conversion, booking success, checkout abandonment, cancellations, customer feedback, and product usage. Recommend improvements supported by findings.

11. Issue Resolution

Investigate product-related booking and fulfillment concerns with Operations and engineering. Prioritize recurring issues according to customer and business impact.

12. GAB AI Product Coordination

Ensure assigned travel products have accurate information for GAB’s discovery and recommendation functions. Test whether recommendations reflect available offerings and booking conditions.

13. Reporting and Documentation

Maintain a product-by-product report covering actual status, files, approvals, deadlines, partner commitments, risks, dependencies, and responsible team members.

14. Turnover and Continuity

Keep requirements, designs, test results, decision logs, and pending actions organized in company-controlled systems. Complete documented turnover when responsibilities change.

Product & Engineering Support Members

Team Member

Working Relationship

Product Manager / Product Analyst

Align priorities, requirements, backlog, and performance analysis.

UX/UI Designer

Develop customer journeys, prototypes, and interface improvements.

Technical Lead and Developers

Clarify specifications and coordinate development and integrations.

QA / Software Testers

Prepare test scenarios, validate fixes, and confirm acceptance results.

Data / BI Engineer

Establish reporting requirements and analyze product performance.

AI Engineer

Coordinate product information and testing for GAB AI.

DevOps / Infrastructure Engineer

Coordinate deployment readiness and investigation of platform issues.

Qualifications

• Bachelor’s degree in Business, Tourism Management, Information Technology, Industrial Engineering, or a related field; equivalent relevant experience may be considered.
• At least 4 years of relevant experience in travel e-commerce, product management, business analysis, digital marketplaces, or travel technology.
• Demonstrated experience coordinating digital products from requirements gathering through testing and launch.
• Understanding of travel inventory, pricing, booking systems, payments, cancellations, refunds, and supplier fulfillment.
• Ability to prepare user stories, acceptance criteria, customer journeys, and product status reports.
• Familiarity with project-management tools, spreadsheets, analytics, and design collaboration tools.
• Strong analytical, communication, coordination, and documentation skills.
• Must provide a certificate or reference letter from a previous employer confirming good moral character, professional conduct, and work ethics. A reference from a former supervisor or HR representative may be accepted if certification is unavailable.

Salary and Benefits

Proposed hiring budget: depending on relevant experience, product scope, and demonstrated delivery capability. This is a proposed company budget, subject to market validation.

Benefits include applicable statutory benefits and company-approved leave, allowances, and performance incentives.

Employment and Working Setup

• Employment type: Full-time, with probationary status and confirmation based on communicated performance standards.
• Working arrangement: Hybrid, with office and remote schedules agreed with the reporting head.
• Meeting attendance: Attend in-person management, merchant, and technology-partner meetings, workshops, testing, and launch activities when necessary.
• Availability: Remain available during agreed working hours and maintain updated tasks and progress reports.
• Travel: Undertake approved business travel when required for product implementation or partner coordination.

Key Performance Indicators

• Timely completion of assigned product milestones.
• Completeness and accuracy of requirements and listings.
• Successful end-to-end booking and payment rates.
• Timely resolution of critical product issues.
• Product readiness before activation and promotion.
• Improvement in conversion and customer experience.
• Accurate status reporting and complete turnover documentation.

Authority and Accountability

The officer coordinates assigned product delivery, validates readiness, and recommends improvements or release decisions. Changes to commercial terms, budgets, major scope, or public launch dates require approval from the Product & Engineering Head or designated management.